Reports To: Deputy Managing Director of Health ServicesAffiliation: Health Services/Specialized Health ServicesLocation: Health Connection Health CenterJOB SUMMARY:The Practice Manager, in collaboration with SHS leadership, will provide strategic, operational leadership, supervision, and direction for all administrative, financial, regulatory, quality, human resources, patient/employee satisfaction, and clinical aspects for the assigned PHMC practice(s). The Practice Manager is expected to develop and maintain a close working relationship with the key stakeholders at each entity. The PM will contribute to the overall strategic plan, operational priorities, and financial benchmarks/P&L for each practice.
Complexity Factors (may likely involve some of the following factors of practice complexity): multiple practice locations, coordination of inpatient services, coordination of care across several PHMC departments/entities, academic involvement (research initiatives, resident program), special clinical programs and initiatives, management of external partnerships/collaborations.
Responsibilities: Fiscal Responsibilities: Accountable, along with the SHS leadership, for the financial performance of the practice(s).
- Participates in developing the practice(s) budget; monitors and manages monthly financial data; and develops meaningful tools to assist in understanding how the practice is performing.
- Monitors monthly statistical reports and practice trends and develops action plans accordingly.
Works with the Managing Director (MD) and designee to develop cost-effective staffing models and office operations.
Quality/Compliance Responsibilities -
- Directs the internal practice operations; creates benchmarks; tracks and reports progress; researches process improvements/efficiencies; recommends and implements changes that the practice delivers the highest quality of care.
- Review patient care quality data and develop action plans as necessary.
- Reviews practice risk assessment regularly
- Ensures the patient satisfaction scores related to the practice demonstrate continuous improvement.
- Monitors the team's continuing clinical education.
- Assures the practice's compliance with federal, state, and safety regulations.
- Supports the MD and clinical leadership in producing plans for improving quality and patient safety.
Management Responsibilities - Manages practice staff - hiring, training, supervising, evaluating, disciplining, and terminating. - Creates a positive and productive work environment to attract and retain staff, providers, and patients.
- Ensure that practice employees are of the appropriate number and mix of competencies, skill levels, educational and experiential backgrounds, and other qualifications.
- Organizes and implements orientation and training programs for all new staff and providers under the guidance of the MD.
Works with staff supervisors, MD, and HR to address personnel issues.
SKILLS : - Strong interpersonal skills and the ability to work effectively with providers, support staff, and administration.
- Knowledgeable in medical terminology; understanding of health insurance processes, including government/payer regulations; and excellent knowledge of health center operations, including front and back processes.
- Excellent written and verbal communication skills.
- Excellent problem-solving skills.
- Effective time management skills with the ability to meet deadlines.
- Ability to prioritize and organize work daily.
- Ability to handle stressful situations.
- Intermediate to advanced computer skills, including Microsoft Office (Word, Excel, Outlook) and Allscripts Electronic Health Record/Practice Manager.
- Knowledge of Joint Commission and National Committee for Quality Assurance (NCQA) Accreditation.
- Knowledge of continuous quality improvement and quality assurance in a healthcare setting.
EDUCATION: Education: A Bachelor's degree is preferred; Candidates without a degree or college coursework may be considered based on additional relevant experience.
EXPERIENCE :Minimum Experience:
- A minimum of four years of experience directly supervising non-exempt staff and leading teams is required.
- Prior leadership experience in a medical office setting or comparable professional environment required.
