Responsibilities - Supervise and coordinate daily office operations across assigned sites to ensure smooth patient flow, effective front-office activities, office maintenance, and timely resolution of patient concerns.
- Provide oversight of administrative functions including scheduling support, staffing coverage, workflow optimization, and operational coordination across multiple sites of service.
- Serve as a communication bridge between departments to support alignment, problem-solving, and consistent processes across the practice.
- Ensure timely and accurate completion of daily, weekly, and monthly operational tasks and reporting requirements.
- Recruit, hire, train, evaluate, and support administrative and front-office staff; manage performance expectations and implement disciplinary actions when necessary.
- Develop and maintain office policies and procedures that enhance operational efficiency, service quality, and staff consistency.
- Provide oversight in the management of physician and infusion templates and schedules, ensuring accuracy, timely updates, and alignment with provider and clinical requirements.
- Develops and establishes policies, procedures, and objectives; ensures their proper execution, compliance, and ongoing updates.
- Evaluates business conditions related to operational performance and advises leadership on areas requiring attention; assists in developing organizational objectives and plans to achieve them.
- Ensures development and maintenance of systems (manual and automated) that support practice-wide operational needs, based on business requirements.
- Directs the implementation of procedures and controls that improve communication and information flow throughout the organization.
- Monitors and analyzes operational performance, considering staffing, capacity, facilities, and workflow needs; communicates progress and identifies opportunities for improvement.
- Directs the preparation and maintenance of management reports needed for efficient practice operations.
- Identifies operational challenges and implements improvements that enhance efficiency, accuracy, patient service, and staff experience.
- Ensures compliance with organizational structure, management philosophy, and mission-driven standards.
- Oversees operational readiness and coordination for new office locations as needed.
- Supervises designated practice staff; clinical direction is provided by physicians
Qualifications - Bachelor's degree in Accounting, Finance, or related business field. Practice will accept experience in lieu of degree requirements.
- Minimum of 7 years of experience in a medical office setting.
- At least 5 years of supervisory experience.
- Strong knowledge of healthcare regulations and collection-related legal requirements.
- Excellent leadership, communication, and organizational skills.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.
WORK ENVIRONMENT:
The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.
