OverviewAs the
Practice Manager, you'll assist the Regional Administrator in overseeing the day-to-day operational functions for the clinic, ensuring that office policies, procedures, and plans are executed in a smooth and expeditious manner. You'll provide leadership, guidance, and expertise to all staff members as well as effectively communicating departmental activities to the team.
ResponsibilitiesWhat You Will Do:- Manages daily clinical operations by reviewing patient, physician, and technician schedules, assigning clinical space usage by a physician, monitors clinic flow and interfacing with facility staff.
- Enhances and improves patient experience investigating patient complaints, draws conclusions, and contacts patients for satisfaction resolutions.
- Provides training and guidance to clinical staff; oversees performance reviews and monitors daily routine of technical staff; trains new technical staff.
- Reviews reports to determine clinic needs and verifies clinic workflows; identifies areas of waste and opportunities for efficiency.
- Oversees clinical equipment maintenance by coordinating a maintenance program with clinical staff for timely repairs and proper functioning.
- Manages day-to-day operations of the practice and supervises physicians and staff following company policies and procedures.
- Ensures the highest degree of customer service and patient quality care is maintained at all times.
- Ensures compliance with standard medical practice to manage and minimize risk.
- Resolves any medical-administrative problems and keeps lines of communication open with staff to ensure high employee morale and a professional, healthful clinic atmosphere.
- Maintains professional affiliations and enhances professional development to keep current in the latest health care trends and developments.
- Develops and maintains rapport and positive relationships with providers.
- Meets operational goals set by management.
QualificationsWhat You Will Bring: - Proven experience with effective hiring and motivating and managing a team.
- Strong staff relations skills.
- Bachelor's degree from an accredited university in a related field and 5 or more years of experience managing in a healthcare setting OR 7 or more years of experience managing in a healthcare setting
- Experience with managing financial aspects of a healthcare clinic required.
- Ophthalmology or optometric management experience is a PLUS!
- Preferred Qualifications: Certified Ophthalmic Technician licensure or another medical licensure preferred.
- Must have the ability to concentrate and pay close attention to detail when receiving instructions from physicians or others, reading and interpreting procedures and related materials; examining and closely inspecting materials when using equipment; and working one-on-one with patients.
- Leadership qualities, diplomacy, discretion, ability to enforce difficult positions, excellent communication, public speaking skills, and exceptional interpersonal abilities.
- Ability to work independently as well as in a team environment.
- Proficient with Microsoft Suite; in particular Excel.
What we offer:- Competitive compensation package
- Excellent comprehensive benefits
- 401(K)
- Significant eye care discounts
- Continuing education allowances
- Career growth and development
- PTO and holidays off
