We are looking for a Post-Sales Account Manager based in Miami or NYC to service our East Coast clients. Account Managers Serve as the liaison between Locala and its customers. This role reports to the Head of Customer Success.
What you'll do:- Address customers' needs and concerns as quickly & effectively as possible to develop and maintain strong relationships.
- Develop & deliver performance reports to clients and benchmarking those results against similar campaigns.
- Work independently and collaboratively as part of a team.
- Develop strong relationships with customers, connect with key business executives and stakeholders.
- Work alongside trading teams to monitor campaign performance and leverage data driven results obtained to conduct campaign upsells.
- Answer client queries and identify new business opportunities among existing customers.
- Responsible for the creation and delivery of reporting, providing analysis of performance.
- Manage projects with the design team to deliver best in class creative executions.
- Liaise with cross-functional internal teams (including Data, Marketing, Studio and Product Services departments) to improve the entire customer experience and are able to advise clients on basic technical questions.
- This role is not centered around sales but rather focuses on managing campaigns/ accounts. Hands on media experience (i.e. programmatic, display, audio, CTV, DOOH) is crucial for this position.
Your profile:- 2-3 years experience in the Ad Tech/Digital advertising field
- Highly organized and able to prioritize
- Ability to self-manage, juggle multiple priorities & meet deadlines with a strong attention to detail
- Proficient in analyzing large datasets and prioritizing them into actionable insights
- Excellent communication skills
- Client facing experience
- Comfortable with a start-up environment, open to facing interesting challenges globally with a problem-solving & resourceful mindset
In addition to an engaging company culture, a remote-first work environment and training & development, future Localers can expect a competitive benefits package that includes:
- Medical, Dental & Vision Insurance - 100% paid for the employee-only, 80% for dependents
- 401k with Company Match
- Paid Parental Leave
- Paid Vacation, Sick Time & Holidays
- Salary range for this role is 80-90k, with up to a 10k bonus
Department Account Management Role Account Manager Locations New York, Remote, Miami
