Job DescriptionThe Portfolio Lead acts as the primary point of contact between FAST and one, or several, clients assuring that their customers are achieving sustained value. The Portfolio Lead is responsible for providing a senior level presence around the daily on-going activities surrounding an implementation. The Portfolio Lead has broad discretion when exercising independent judgement. The incumbent has expert business knowledge and typically 15+ years of experience.
Responsibilities- Understands customer's objectives and roadmap (where applicable) to ensure work and priorities are driven in the right direction.
- Understands leading practices to be able to provide coaching on how the customer team acts to achieve the desired outcomes from an agile/program standpoint.
- Works with customer and coach them through prioritization of work and additional functionality based on objectives.
- Acts as an outlet for team on the ground when customer team is deviating from agreed upon behavior/principles.
- Provides Customer team coaching on what they can/should do to get back in alignment.
- Maintains alignment between work and objectives. Understands demand to achieve those objectives and ensure that team is staffed effectively.
- Escalate and solve where they are not.
- Liaises with Strategic Advisor and customer executives where necessary to make sure alignment is maintained.
- Problem solve where relevant given staffing and connections.
- Understands and validates what is being committed to by our teams based on budget and objectives.
- Understands customer's budget constraints and effectively message what the customer can achieve within that budget.
- Manages budget and communicates when activities are pushing or outside agreed upon boundaries.
- Coaches on leveraging Out-Of-The Box and configures to maintain long-term value of platform.
Qualifications- Minimum 15 years of software delivery/implementation experience
- Bachelor's degree in computer science, or other engineering-related discipline
- Master's degree or MBA desirable
- Minimum 5 years of demonstrated C-level executive interaction.
- Thorough knowledge of:
- SDLC
- Agile Project Methodology
- Portfolio Management
- Client and Vendor Management
- Budget and Financial Management
- Process Improvement
- Risk and Issue Mitigation
- Mentoring and Coaching
Specialized Knowledge and SkillsAs the primary liaison between FAST teams and the client, the Portfolio Lead must excel in all areas of communication, they must be able to challenge and influence others to minimize risk and influence the customer to achieve a positive outcome. They must successfully set, manage, and meet the expectations of both the client and Verisk Life Solutions.
Verisk invests in a benefits package for all employees that includes the following: Health Insurance, a Retirement Plan, Disability benefits, and a Paid Time Off program. We offer a competitive total rewards package that includes base salary determined based on role, experience, skill set, and location.
