The Industrial Design Client Services Manager - Food & Beverage is responsible for driving growth by identifying, shaping, and winning major capital projects across the food and beverage market sector. This role leads strategic pursuits, builds executive-level client relationships, and aligns Brown and Caldwell's multidisciplinary capabilities to support client investments in water, wastewater, and facility infrastructure through traditional and alternative design and delivery methods, including design-bid-build, design-build, and collaborative delivery models, while advancing long-term account growth and market presence.

The Client Services Manager role is a strategic account leader responsible for defining and advancing multi-year growth strategies for priority clients. This role shapes client vision, aligns enterprise resources, and drives sustained revenue growth across service lines and markets. Moreover, this role reflects consistent success in advancing long-term client relationships, leading high-performing Client Service Teams (CSTs), shaping growth strategy, winning complex pursuits, and delivering high-quality, profitable programs.

A Client Services Manager is highly regarded within Brown and Caldwell (BC) for driving meaningful revenue growth and strengthening enterprise relationships. They translate client and market intelligence into actionable strategy, align multidisciplinary teams around a defined future state, and position BC as a trusted advisor. The Client Services Manager sets the tone and direction for the CST, clearly articulating and advancing a multi-year client vision aligned with Area and Market leadership priorities.

The Client Services Manager has shown the ability to expand executive-level relationships, align client organizations with BC's technical expertise, manage portfolio performance, and ensure consistent delivery excellence. This role balances growth leadership with oversight of quality, risk, and profitability.

A Client Services Manager typically:

• Serves as CSM for one Type I client or up to two Type II clients

• Maintains 30-50% utilization, with remaining capacity focused on strategic growth and client development

• Spends approximately 20% of time in direct client engagement (billable or non-billable)

Responsibilities

• Define and lead enterprise-level growth strategies for Type I clients.

• Shape client business case across multiple service lines and geographies.

• Drive expansion into adjacent services and new markets.

• Lead large, complex portfolios with significant revenue and risk exposure.

• Balance growth, margin, retention, and service diversification.

• Partner with executive leadership to calibrate strategic account performance.

• Lead mature, multi-disciplinary CSTs with enterprise visibility.

• Align Area, Market, and Service Line leadership around unified client strategy.

• Develop next-generation CSM talent through active coaching and sponsorship.

• Maintain executive-level relationships across the client organization.

• Anticipate shifts in political, regulatory, and funding environments.

• Position BC as a strategic advisor beyond project delivery.

• Serve as Sales Leader for major strategic pursuits.

• Influence enterprise resource allocation for key accounts.

• Flexibility to adapt and execute various additional assignments based on evolving needs.

Mentorship

• May provide mentorship, guidance, support, and knowledge-sharing to help less experienced team members develop their skills and grow within their roles.

Skills and Competencies

• Exceptional capability in managing complex client portfolios to deliver sustained revenue growth, margin performance, and service expansion.

• Strong executive acumen balancing strategic growth leadership with oversight of quality, risk, and profitability.

• Advanced ability to identify, evaluate, and shape high-value business opportunities, including go/no-go decisions and pursuit strategy development.

• Proven success serving as Sales Leader on major, strategic proposals.

• Exceptional ability to develop, expand, and influence executive-level client relationships.

• Advanced skill in translating client business drivers, political dynamics, and market forces into actionable growth strategies.

• Demonstrated capability to identify emerging markets, align required capabilities, and mobilize talent to capture new opportunities.

• Advanced ability to lead and align multidisciplinary teams around complex business objectives.

• Strong working knowledge of governance frameworks, decision-support models, and change leadership practices.

• Exceptional strategic planning, engagement, and communication capabilities.

• Highly developed facilitation, executive presentation, and negotiation skills.

• Advanced risk identification, mitigation, and portfolio management expertise.

• Proficiency in leveraging digital solutions, data systems, and AI-enabled tools to enhance client and business performance.

• Strong leadership presence with the ability to inspire, influence, and hold teams accountable at multiple organizational levels.

Experience

• Typically, a minimum of 15 years of experience in environmental engineering and consulting industry with progressive responsibilities including marketing and business development.

Education

• A bachelor's degree in engineering, science, business, sales, or equivalent experience is required.

Preferred Skills & Experience

• Proven success in business development and capture strategy for large capital projects within the private sector.

• Experience with traditional and collaborative delivery approaches, including design-bid-build, design-build, progressive design-build, EPC, and IPD.

• Strong understanding of food and beverage operations, regulatory drivers, and water, wastewater, and infrastructure challenges.

• Professional licensure such as PE, or relevant certifications such as DBIA or PMP, preferred

Salary Range: The anticipated starting pay range for this position is based on the employee's primary work location and may be more or less depending upon skills, experience, and education. These ranges may be modified in the future.

Location A: $144,000 - $196,000
Location B: $158,000 - $216,000
Location C: $172,000 - $236,000

You can view which BC location applies to you here. If you have any questions, please speak with your Recruiter.

Benefits and Other Compensation: We provide a comprehensive benefits package that promotes employee health, performance, and success which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance-based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long-term care insurance. Click here to see our full list of benefits.

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