DraftKings

Player Development Executive, Casino

DraftKings • $88K — $110K *
US-AnywhereRemote in United States
Hospitality & Recreation
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a related field or 5 years of relevant experience
  • Strong passion for enhancing player experiences and fostering teamwork
  • Proven track record of driving operational improvements
  • Ability to identify revenue growth opportunities while managing costs
  • Must secure and keep state-required gaming licenses

Responsibilities

  • Build and nurture relationships with VIP players to enhance loyalty
  • Achieve and exceed VIP sales targets that drive revenue and engagement
  • Adhere to VIP policies, ensuring compliance with responsible gaming practices
  • Analyze data to uncover trends that boost player performance
  • Offer proactive, solution-oriented suggestions to elevate customer satisfaction
  • Collaborate with internal teams to resolve issues efficiently
  • Facilitate timely customer service responses during escalation processes

Benefits

  • Comprehensive health and wellness programs
  • Opportunities for career growth and development
  • Dynamic work environment focused on team collaboration
  • Employee discounts and rewards programs
  • Flexible work schedules and work-life balance initiatives
Full Job Description
The Crown Is Yours

Play a crucial role in the growth and development of our VIP player base. As a Player Development Executive, you'll drive net revenue through proactive sales tactics and promote outstanding services to new and existing VIP customers. You'll work closely with other internal teams and stakeholders to manage and deliver our signature VIP experience.

What You'll Do
  • Develop and maintain strong relationships with premier players through providing services and building player loyalty.
  • Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue.
  • Execute against all VIP policies and guidelines, including responsible gaming policies.
  • Compile and analyze data to identify trends to maximize player performance.
  • Proactively offers solution-based suggestions to help enhance the customer experience.
  • Participate in the escalation process and work with customers and other internal teams to provide a timely resolution.

What You'll Bring
  • Bachelor's degree in a related field or 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry.
  • Passion for improving the player experience, problem-solving, and promoting positivity amongst the team.
  • Demonstrated success in identifying and implementing strategies that improve operational efficiency.
  • Knowledge and ability to increase revenues and control expenses.
  • Must be able to obtain and maintain required State Gaming Licenses.


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About DraftKings

DraftKings is an American daily fantasy sports contest and sports betting operator. The company allows users to enter daily and weekly fantasy sports–related contests and win money based on individual player performances in five major American sports, Premier League and UEFA Champions League soccer, NASCAR auto racing, Canadian Football League, the XFL, mixed martial arts and Tennis. In August 2018, DraftKings launched DraftKings Sportsbook in New Jersey becoming the first legal mobile sports betting operator in the state. Since launching in New Jersey, DraftKings has opened mobile sports betting operations in Indiana, Pennsylvania, West Virginia and opened in New Hampshire December 30, 2019 after reaching contract with the New Hampshire Lottery. Retail sports betting is available in Iowa, Mississippi and New York. DraftKings Sportsbook mobile and retail sports betting products allow bettors in each state engage in betting for most major U.S. and international sports. As of April 2016, the majority of U.S. states consider fantasy sports a game of skill and not gambling. In November 2016, FanDuel and DraftKings, the two largest companies in the daily fantasy sports industry, reached an agreement to merge. However the merger was terminated in July 2017 due to it being blocked by the Federal Trade Commission as the combined company would have controlled a 90 percent of the market for daily fantasy sports. As of July 2017, DraftKings had eight million users.
Learn more about DraftKings
Size
3,400 employees
Market Cap
$4.9 billion
Industry
Information Technology
Net Income
-$577.9 million
Revenue
$292.3 million
NASDAQ
DKNG
* Ladders Estimates

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