What You'll Do:

DeepIntent is seeking a Platform Support Analyst to join its growing team based in New York, New York. The Platform Support Analyst will report to the Sr. Director, Platform Support.

• Address production issues/questions, maintenance, and business support within DeepIntent Products by communicating and coordinating across multiple teams (Client Success, Platform Operations, Product, Analytics, and Sales)
• Monitor platform health; investigate and escalate issues
• Troubleshoot all platform applications, providing triage, resolution, or recommendations
• Manage incoming platform requests from internal users via JIRA tickets, Slack, and emails
• Write basic SQL queries that can be used for data analysis and pulling reports
• Coordinate and assist in Product feedback sessions; assist with functional and technical documentation.

Who You Are:

• 2+ years of working experience in the digital marketing/advertising technology field, with an emphasis on DSP or Programmatic, and 1+ years in a customer-facing environment
• Knowledge of ad tech/programmatic platform technologies, Data, DSPs, SSPs, Ad Exchanges, Ad Servers, and/or verification tools.
• Ability to analyze performance data and make compelling recommendations for internal strategy and optimizations
• Experience and knowledge within SQL; understand concepts and ability to write basic queries that can be used for data analysis and pulling reports
• Willingness to learn the technical and functional aspects of DeepIntent's platform
• Basic knowledge of HTML and JavaScript
• Desire to work in a rapidly growing and ever-changing environment
• Strong verbal and written communication skills, working/communicating with internal teams and external clients, providing white-glove service
• Detail-oriented, well-organized, flexible, and comfortable working independently
• Technical aptitude to learn new technologies

DeepIntent is proud to offer a competitive compensation package inclusive of a base salary range of $100,000 -$115,000. The base salary range takes into consideration each candidate's skills, experience, and qualifications. In addition, we offer an annualized bonus/commissions plan and competitive benefits, as well as many other company offerings.

We believe great work starts with great support. That's why DeepIntent offers a competitive, holistic benefits package designed to empower you both professionally and personally.

Here's what you can expect when you join our team based in the US: Competitive base salary plus performance based bonus or commission, comprehensive medical, dental, and vision insurance, 401K match program, Unlimited PTO policy and paid holidays, remote friendly culture with flexible work options, career development and advanced education support, WFH and internet stipends, plus many more perks and benefits!

Here's what you can expect when you join our team based in India: Competitive base salary plus performance based bonus, comprehensive medical insurance, and paid holidays. Hybrid-friendly culture with flexible work options, professional development reimbursement, WiFi reimbursement and health and wellness allowance plus many more perks and benefits!

Here's what you can expect when you join our team based in Europe: Competitive base salary plus performance-based bonus, comprehensive medical insurance, and flexible PTO. Hybrid-friendly culture with flexible work options, professional development reimbursement, WiFi reimbursement, and parental leave plus many more perks and benefits!