PURPOSE OF THE JOB
The purpose of the Platform Owner Lead - Commercial Excellence Operations is to drive operational excellence by implementing efficient, standardized, and secure practices across all aspects of Commercial Excellence (CE) technology management. The Operations Lead focuses on enabling smooth, secure, and scalable technology operations that support both immediate business needs and long-term growth. By fostering collaboration between technical and business stakeholders, this role helps deliver reliable solutions and continuous improvement for the Commercial Excellence portfolio
Reports to: Commercial Excellence Technology Leader
Span of Control: Individual Contributor; will have indirect leadership of external resources responsible for Power Platform/Dynamics 365 support and operations.
JOB RESPONSIBILITIES
Knowing Our Businesses and their Strategies
- Develop and maintain a strong understanding of Owens Corning specific business processes and operations locally and globally
- Build relationships within the organization, cross-functionally, and with key business stakeholders; continuously enhance connection to remain aligned with core objectives
- Understand how IT services are directly aligned with the company's strategic objectives by regularly engaging with key business stakeholders
Executing Strategy
- Oversee CRM user management by owning the user setup process, managing security roles, enforcing appropriate access controls, and maintaining service accounts, credentials, keys, and secrets.
- Manage CE team-owned Power Platform environments and licenses, including provisioning, copying, deleting, and storage management, while also owning related control processes such as SOC reporting, role reviews, and audit support.
- Own and continuously improve CE team support and monitoring processes by maintaining system documentation, overseeing issue intake and tracking, managing tickets and reporting, coordinating execution with managed services partners and other developers, and leading communication and owning execution for critical and high impact support incidents.
- Manage the deployment of solutions, code, and components across environments to ensure quality and consistency, including oversight of ITCC processes and the implementation of deployment automation.
- Lead Software Development Life Cycle (SDLC) ceremonies such as daily stand-ups, sprint planning, backlog grooming, retrospectives, and estimation sessions to ensure effective delivery and team alignment.
- Research, recommend, and implement automated testing solutions in collaboration with the broader team to improve quality and reliability across the platform.
- Implement and maintain standard system monitoring and reporting capabilities, including alerts and processes for plugins, flows, jobs, integrations, and related components.
- Establish and maintain standard technology implementations for CE consultants and developers and manage the onboarding process for new team members to ensure consistent tooling, access, and readiness.
Lead and Influencing in the Function
- Drive continuous improvement initiatives within the department and cross-functionally; encourage others to identify areas of waste (process, time, etc.); ideate and execute action plans to create productivity
- Collaborate with cross-functional teams with key stakeholders on security solutions and capabilities.
- Create an inclusive environment where the team looks at you as a highly regarded leader and mentor
Lead and Develop Talent
- Foster a high-performing, well-connected global team culture that emphasizes collaboration, accountability, curiosity, and innovation
- Promote diversity of thought and experience to drive innovation and adaptability
- Capture the value of continuous learning and ongoing development opportunities
- Be engaged in personal development and stay updated on the latest information security trends and best practices.
JOB REQUIREMENTS
MINIMUM QUALIFICATIONS:
- Bachelor's degree in information systems, Computer Science or related field or equivalent work experience
- 5+ years of experience with Power Platform/Dynamics 365 CE
- 3+ years working in technical support/operations roles
- Demonstrated expertise in understanding workflows and business processes, identifying issues and providing solutions that leverage CRM relevant technologies
EXPERIENCE:
- Has led or participated in the development of CRM techno-functional capabilities
- Demonstrated ability to successfully manage medium to large scale, cross-functional projects involving global processes, cross-functional teams and third-party vendors.
- Utilization of analytics to gain insights into effectiveness of CRM platform
- Effective and proactive communicator with stakeholders at all levels; successfully sets and manages expectations
- Experience collaborating with 3rd party providers, agencies, development teams
- Excellent customer service and technology team representation in end-to-end product lifecycles
- Experience with data interfaces between third parties and disparate systems
KNOWLEDGE, SKILLS AND ABILITIES:
- Significant knowledge of the Power Platform and Dynamics 365 CE, Model-driven apps, Canvas apps, Power Automate, Dynamics 365 Sales/Service/Customer Insights, Dataflows, Fabric/Power BI
- Ability to work with Dataverse API and SDK and develop in .NET C# and JS
- Ability to convey knowledge to both consultants and developers to balance the use of native (OOB) features and the appropriate use of custom development.
- Ability to envision and document infrastructure and system design specifications via architecture diagrams
- Understanding of the Dataverse data model and ability to design, create, customize and configure Dynamics 365 CRM Solutions
- Proven ability to create innovative solutions to solve complex business requirements, and streamline/automate business processes
- Ability to identify target audience and adapt communication style or method accordingly to clearly convey relevant information with confidence. Understand others through active listening
- Strong vendor management skills (including third party packages and consulting teams, both for implementation and ongoing maintenance)
- Ability to demonstrate flexibility as priorities change in an environment of competing demands
- Minimal travel up to 5-10%
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