Jack Henry & Associates

Senior Technical Business Analyst

Jack Henry & Associates$90K — $120K *
US-AnywhereRemote in United States
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years as a Technical Business Analyst or similar role in fintech/banking customer support.
  • Experience with internal/third-party API integrations and testing tools (SOAP/REST).
  • Strong analytical, problem-solving skills with attention to detail.
  • Excellent communication and relationship-building abilities.
  • Capacity to manage multiple priorities in a fast-paced environment.

Responsibilities

  • Gather and translate requirements from business stakeholders into actionable engineering tasks.
  • Collaborate with software engineers and product teams for effective implementation of requirements.
  • Participate in business process re-design activities to enhance systems and workflows.
  • Support system implementations through testing, documentation, and analysis.
  • Assess business processes for improvement opportunities and propose solutions.

Benefits

  • Remote work option (excludes California).
  • Onsite interview or onboarding requirements may apply.
  • Encouragement for candidates to apply even if they don't meet every requirement.
Full Job Description
This position may be worked remotely within the United States, with the exception of California.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, PERM).

The salary range for this position is $90,000- $120,000 and will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:
• Communicate effectively, gathering requirements from key business stakeholders and translating them to actionable engineering requirements.
• Collaborate with business stakeholders like software engineers and product teams to ensure accurate and effective implementation of functional requirements and maintain a well-groomed product backlog based on business needs and requirements.
• Serve as a resource and/or participant in business process re-design activities. Assist the customer in determining if and how system enhancements may improve process flow and business function.
• Support system implementations through the project lifecycle by performing application, system, and regression tests, analyzing, and documenting.
• Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions.
• May perform other job duties as assigned.

What you'll need to have:
• A minimum of 6 years of experience as a Technical Business Analyst or Business Analyst role gathering and documenting user stories, use cases, and process flow diagrams, or related role in fintech or banking customer support.
• Experience with internal and/or third-party API integrations, reading and interpreting API documentation, and using SOAP and REST API testing tools.
• Strong attention to detail, analytical and problem-solving skills with a focus on quality and accuracy.
• Excellent communication, relationship-building, and interpersonal skills. An individual should have high energy and be a creative thinker in a changing environment.
• Ability to manage multiple priorities and work independently in a fast-paced, dynamic environment.
• Strong desire to learn.

What would be nice for you to have:
• Bachelor's degree in Business, Finance, Economics, or IT.
• Experience with digital banking platforms and developing financial services software.
• Excellent project management skills with the ability to meet aggressive deadlines.
• Experience with performing quality assurance testing.
• Desire to be creative and provide innovative solutions for our clients.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Requests for full corporate job descriptions may be requested through the interview process at any time.

About Jack Henry & Associates

Jack Henry & Associates is a leading provider of technology solutions and payment processing services primarily for the financial services industry. The company offers a range of software products and services, including core processing, digital banking, payment processing, and risk management solutions. Jack Henry & Associates serves more than 9,000 customers nationwide, including banks, credit unions, and other financial institutions. The company was founded in 1976 and is headquartered in Monett, Missouri.
Learn more about Jack Henry & Associates
Size
6,714 employees
Market Cap
$13 billion
Industry
Net Income
$298.4 million
Founded
1976
5 Year Trend
+7%
Revenue
$1.7 billion
NASDAQ

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