TeleTech

Platform Operations Lead

TeleTech • $112K — $257K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years leading teams in platform operations and cloud engineering
  • Experience with AWS GovCloud data platforms and security services
  • Skilled in infrastructure-as-code and managing Databricks in secure environments
  • Proficient with containerized environments, APIs, and microservices
  • Experience in CI/CD for application deployments
  • Automation expertise in operational tasks and configuration management
  • Strong knowledge of cloud security best practices and compliance frameworks

Responsibilities

  • Lead the operation and evolution of a cloud data platform
  • Design and implement resilient cloud architectures and automation strategies
  • Ensure compliance with security and performance requirements for government operations
  • Guide cloud migration and modernization of legacy systems
  • Shape digital solutions and identify growth opportunities for the business
  • Oversee incident management and operational readiness reviews

Benefits

  • Comprehensive health, life, and disability insurance
  • Retirement and financial benefits including tuition assistance
  • Professional development opportunities
  • Paid leave and work-life balance programs
  • Recognition awards for exceptional employee performance
Full Job Description
Platform Operations Lead
The Opportunity:

Platform operations require a unique blend of cloud engineering expertise, operational rigor, and leadership. As a Senior Platform Operations Lead, you understand how to build resilient systems, ensure operational excellence, and maintain secure, compliant environments at scale. We're looking for someone like you to ensure the reliability and performance of critical financial platforms hosted in AWS GovCloud.

As a Platform Operations Lead at Booz Allen, you will guide the operation and evolution of a secure, scalable cloud data platform and translate your customer's IT needs and future goals into a plan. You'll bring deep cloud operations experience and hands-on Databricks and AWS GovCloud expertise to support and modernize essential government financial systems in an enterprise data platform.

You will lead the implementation of resilient cloud architectures, lifecycle management, automation strategies, and proactive monitoring to meet the stringent performance, compliance, and security requirements of public sector financial operations.

Through your leadership, we'll help transform the way our clients use technology including cloud migration, integrating advanced technology, and modernizing legacy systems. As a technical leader, you'll shape the digital solutions business and identify opportunities for growth.

Join us. The world can't wait.

You Have:
  • 10+ years of experience leading teams performing platform operations, cloud operations, site reliability engineering, and infrastructure engineering
  • Experience operating and supporting data platforms in AWS GovCloud, including IAM, networking, compute, storage, monitoring, and security services
  • Experience in managing cloud infrastructure using infrastructure-as-code tools and designing, deploying, and operating Databricks on restricted, regulated, or secure cloud environments
  • Experience supporting production workloads for distributed systems, APIs, microservices, containerized environments, including Docker or Kubernetes, and Kafka
  • Experience implementing and managing CI/CD pipelines for infrastructure and application deployments
  • Experience in automation for operational tasks, patching, configuration management, and environment provisioning
  • Knowledge of cloud security best practices, logging, monitoring, incident response, and compliance frameworks required in government environments
  • Ability to lead incident management, root-cause analysis, operational readiness reviews, and high-availability engineering
  • Public Trust
  • HS diploma or GED


Nice If You Have:
  • Experience supporting or modernizing government financial systems
  • Experience operating within multi-cloud or hybrid-cloud environments
  • Experience with event streaming platforms such as Kafka, Confluent, Redpanda, or AWS MKS
  • Experience with SRE-aligned principles such as reliability engineering, fault injection, and Chaos Engineering
  • AWS Solutions Architect - Professional, DevOps Engineer - Professional, or equivalent certification
  • Databricks Data Engineering - Associate or Professional or equivalent certification


Vetting:

Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client; Public Trust determination is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $112,800.00 to $257,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen or customer facility, in alignment with your leadership's expectations and the needs of the role.
  • Onsite: If this position is listed as onsite, work will primarily be performed full-time at a customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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