Job DescriptionJob Summary: We are seeking a Lead Senior Collaboration Platform Designer with strong, hands-on experience designing, deploying, and supporting Google and Microsoft Collaboration at enterprise scale. This position will lead the collaboration platform modernization and Operational initiatives.
This position requires real-world, operational experience. While certifications are valued, demonstrated hands-on experience designing, deploying, automating, migrating, and supporting Google and Microsoft collaboration platform workloads in production environments carries more weight.
Experience supporting the design, governance, and day-to-day operations of Google and Microsoft is a core part of this role, directly supporting the Department's collaboration Platform management task area.
Job Role Specific Requirements:Google and Microsoft Collaboration Administration & Operations- Administer and support Google (Workspace, Sites and Drive and Microsoft (SharePoint, Teams, OneDrive)
- Manage site configurations, permissions, and sharing using least privilege principles
- Configure and maintain collaboration governance: external sharing, retention, sensitivity labels, and lifecycle policies
- Monitor platform health, service health, usage and reporting using Google and Microsoft Admin centers
- Troubleshoot production issues, perform root-cause analysis, and manage problem resolution to SLA
Support environments across development, test, and production tenants
Platform Development & Automation- Design, build, and maintain business solutions using the Google and Microsoft Platform:
- Looker Studio Reporting
- Power Apps (canvas and model-driven apps)
- Dataverse and SharePoint lists as data sources
- Automate business processes and workflows using:
- Google Platform Tools
- Power Automate (cloud flows)
- Power Automate (desktop flows / RPA)
- Approvals and event-driven workflows
- Business process and forms automation (Power Apps / SharePoint forms)
- Build Collaboration dashboards and reports for operational and SLA reporting
- Reduce manual effort through standardized, reusable components and automation
Collaboration Platform Migration & Modernization- Manage Support collaboration platform migration initiatives, including:
- Microsoft on prem to Microsoft/Google Cloud
- Microsoft 365 migrations
- Cutovers, post-migration validation, and stabilization
- Migration planning and execution
- Content, site, and dependency analysis
- Document library, list, and workflow migrations
Governance, Integration & Identity- Manage the Integration of Google and Microsoft collaboration services with enterprise systems such as:
- Identity platforms (Microsoft Entra ID / Azure AD, Active Directory, SSO)
- Line-of-business and SaaS applications
- Third-party migration and governance tooling (e.g., Sharegate, Metalogix, AvePoint)
- Microsoft Graph, REST APIs, and connectors
- Security, networking, and application teams
- Collaboration governance, naming, and lifecycle standards
Application & End-User Support- Manage solutions deployed on:
- Google (Workspace and sites) and Microsoft SharePoint
- Google Meet and Microsoft Teams
- Google Looker/Sheets and Microsoft Power Platform (Power Apps / Power Automate)
- Google Drive and Microsoft OneDrive
- Manage business teams and developers with:
- Site and environment provisioning
- Deployment and release of apps and flows
- Performance, reliability, and adoption tuning
- Review solution designs for scalability, security, compliance, and supportability
Reporting & Analytics (Strong Plus)- Support reporting and analytics capabilities such as:
- Google Looker and Power BI dashboards and reports
- Google and Microsoft usage and adoption reporting
- Google Workspace/Sites/Meet and Microsoft SharePoint/Teams analytics
- Google Dataverse / SharePoint list data sources
- Dashboards, KPIs, and SLA / Incident and problem-management reporting
- Collaboration data governance, access controls, and performance tuning
QualificationsRequired skills and qualifications- Availability during 7AM-7PM Eastern support window.
- Bachelor's and 14+ years of experience, Master's Degree and 12+ years of experience or PhD and 9+ years of experience required
- Experience Leading a Team of 10-15 people in Day-to-day Operational management of Incidents, problems, QA, and SLA adherence
- 8+ years of hands-on experience designing and supporting platforms in production environments
- Experience managing and supporting collaboration services, including:
- Google Workspace Collaboration Tools (Gmail, Sites, Drive, Meet, Forms, etc.)
- SharePoint Online, Microsoft Teams, OneDrive, and Microsoft 365 Groups
- Governance, permissions, and lifecycle management
- Google Gemini, AppSheet, Workspace studio, Looker, Sheets
- Power Platform (Power Apps, Power Automate, Power BI)
- Migrations (on-prem SharePoint 12 SharePoint Online and/or tenant-to-tenant)
- Google Cloud CLI and PowerShell for Automation and administration
- Incident, problem management, quality assurance, and SLA analysis
- Troubleshooting, documentation, and communication skills; able to work independently while collaborating across teams
Preferred / Nice-to-Have Qualifications- Experience with Google Collaboration platform at scale
- Experience with the Power Platform at scale (model-driven apps, Dataverse, solution/ALM management)
- Experience with workflow/forms automation using Power Automate at enterprise scale
- Experience with Microsoft Graph, Azure, and custom app integration with Teams/SharePoint
- Experience supporting enterprise identity integrations (Microsoft Entra ID / Azure AD, SSO)
- Familiarity with Google and Microsoft security, compliance, and information-governance best practices
- Google and Microsoft certifications (e.g., Google Collaboration & Workspace Certifications, MS-700, PL-900/PL-100/PL-400, SC-400, MS-102) - optional
Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain public trust 
