American Express

Pipeline - Product Director, Resy

American Express$150K — $180K *
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years in a Product role
  • Strong analytical skills for data-driven decision making
  • Passionate about technology and user insights
  • Excellent time management and organizational abilities
  • Understanding of technical concepts relevant to product development
  • Familiarity with user experience and research practices
  • Collaborative mindset valuing diverse perspectives

Responsibilities

  • Develop and refine the B2B strategic approach for Hospitality products
  • Serve as the authority on the product audience and experience
  • Establish standards for product quality and resolve issues promptly
  • Manage the Product Management team within the Hospitality division
  • Work with Product Leadership to set success metrics and goals
  • Identify and escalate capacity issues hindering team objectives
  • Support integration strategies post-acquisition of Tock and Rooam

Benefits

  • Inclusion in a pipeline for future Product Director roles
  • Collaborative work environment fostering diverse perspectives
  • Opportunity to impact the dining industry positively
  • Mentorship opportunities within the Product Management team
  • Access to a fast-paced, evolving work culture
Full Job Description
Job Description

We are seeking a talented and passionate Product Director to lead our Hospitality Product team and lead the Resy OS suite of products that serve our restaurant partners. The product suite, comprised of a native iOS app and web dashboard, includes a wide range of features and functionality that keep us competitive with other table management software providers and support our partners in running their day-to-day operations. With Resy OS, restaurant operators can set up user permissions and service settings, manage reservations and tables, track guests, and view real-time data to help them deliver the best hospitality to diners.

Please note that this is a pipeline requisition to gather talent for future opportunities as a Product Director at Resy and Amex.

Responsibilities

  • Developing and refining the Hospitality B2B strategic approach and prioritization framework alongside the Product, Engineering and Business teams
  • Being the source of truth for our Hospitality Product audience, prioritization process and product experience
  • Establishing and maintaining standards for product quality, and ensuring that issues are escalated and resolved in a timely manner
  • Managing all Product Management team members on the Hospitality Product team
  • Partnering with members of the Product Leadership team to define success metrics and goals tied to your team's performance and growth
  • Monitoring and escalating capacity issues and blockers that could prevent the team from achieving their objectives or meeting timelines
  • Supporting the integration strategy with American Express' recent acquisitions of Tock and Rooam
  • Serving as a key counterpart to Operational Excellence stakeholders to ensure all product enhancements are meeting compliance and privacy standards
  • Creating connective tissue and highlighting gaps between different strategies and projects across the team
  • Refining the process and working model for the Hospitality Product Management team to support end-to-end delivery across the software development lifecycle


Qualifications

  • 7+ years in a Product role
  • Analytical and methodical thinker with the ability to leverage qualitative and quantitative data to inform the roadmap, converting it into concrete product requirements
  • Passionate about technology, product, user insights and data
  • Strong time management and organizational skills and attention to detail
  • Grasp of technical concepts and comfort working closely with engineers and product managers
  • Grasp of user experience and user research concepts and comfort working closely with designers and UX researchers
  • Collaborative and inclusive approach that values diverse perspectives and helps uncover and address questions and assumptions
  • Team player with strong communication skills who evangelizes product knowledge and thinking across the team and broader business
  • A self-starter who thrives in a fast-paced environment
  • Able to navigate ambiguity and manage high degrees of change
  • Creative problem solver who appreciates thinking in the "white space" and designing complex, new-to-market solutions
  • Takes an ethical approach to product strategy and understands how to assess and navigate risk
  • Proven track record of mentoring Product Managers and desire to nurture and upskill talent
  • Shares our love of restaurants and dining out, and wants to play a role in helping the dining industry continue to thrive also a plus

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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