Photography Manager - Orlando, FL
Job Description
Photography Manager - Orlando, FL
ABOUT THE ROLEAs a Photographer Manager, you will lead a dynamic team of 8-10 photographers supporting the Homes.com and Apartments.com brands. This role combines leadership, technical expertise and exceptional customer service to ensure our clients receive top-notch media for their residential homes, including virtual tours, schematic floor plans and photography. As a Photography Manager, you will be responsible for ensuring our photographers always meet both appointment deadlines and quality standards. The ideal candidate will possess a keen eye for detail, strong technical skills, and excellent communication abilities to effectively manage remote teams. This role will work closely with clients, sales, logistics and the broader photographer department. This role is an in-office position, within the respective market.
This role would be based onsite in our Orlando, FL office.
RESPONSIBILITIES - Lead and manage a team of 8-10 photographers providing guidance, support, and feedback to ensure high-quality performance and adherence to company standards.
- Develop and implement efficient workflows optimizing output while maintaining quality product and service.
- Conduct regular quality audits on all media to ensure accuracy, completeness, and adherence to brand standards. Provide feedback and coaching to photographers as needed.
- Maintain a high level of customer satisfaction by promptly addressing any inquiries or concerns from clients and providing exceptional service throughout the process.
- Review KPI and scorecard performance regularly to identify key areas for improvement.
- Provide ongoing coaching to team members on Matterport technology, scanning techniques, photography, and company procedures to enhance their skills and performance.
- Serve as the primary point of contact for technical issues related to equipment and software. Troubleshoot problems and coordinate with IT support to resolve issues promptly.
- Work closely with internal teams, including logistics, sales, and customer support, to coordinate appointments, address client needs, and ensure seamless delivery of services.
- Frequent travel within your region, and some travel to the Richmond, VA office is required.
QUALIFICATIONS- Bachelor's degree from an accredited, not-for-profit, in-person University or College
- 3-5 years' direct operations management of 6+ employees, remote management experience required.
- Exceptional communication skills and ability to motivate and engage remote teams effectively.
- Strong attention to detail and commitment to maintaining high standards of quality and accuracy.
- Expertise in analyzing and interpreting KPIs and performance metrics
- Dedication to delivering outstanding customer service and ensuring client satisfaction.
- Flexibility to travel for fieldwork as needed and availability to work evenings or weekends to meet client's needs.
- Experience with Matterport technology and 3D scanning techniques is a plus
- Candidates must possess a current and valid driver's license.
- Satisfactory completion of a Driving Record/Driving Abstract check prior to start. Driving history must reflect responsible driving behavior and compliance with traffic laws.
WHAT'S IN IT FOR YOU? When you join CoStar Group, you'll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.
We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.
Our benefits package includes (but is not limited to):
- Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
- Life, legal, and supplementary insurance
- Virtual and in person mental health counseling services for individuals and family
- Commuter and parking benefits
- 401(K) retirement plan with matching contributions
- Employee stock purchase plan
- Paid time off
- Tuition reimbursement
- On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
- Access to CoStar Group's Employee Resource Groups
- Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks
This position offers a base salary of $100,000/year with annual bonus eligibility and a competitive benefits package.
We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.
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