ESI is seeking an experienced and results-driven Microsoft Teams Phone Technical Specialist to lead and support the migration of over 7,000 telephone service users from the client's on-premises telephony systems to Microsoft Teams Phone with Operator Connect. The ideal candidate will have deep technical expertise in Microsoft Teams Phone deployment and configuration and hands-on experience managing large-scale enterprise telephony migration operations.
Scope of Work:
1) Key Responsibilities:
- Serve as the technical lead for the migration of the client's on-premises telephony services to Microsoft Teams Phone with Operator Connect.
- Work closely with internal telecom support staff, IT teams, and Microsoft partners to plan, configure, test, and implement Teams Phone telephony solutions.
- Work with the Telecom team to provision and configure Microsoft Teams Phone users, including assigning numbers, enabling calling plans, configuring calling policies, auto attendants, call queues, and other voice features.
- Work with the project manager to develop migration strategies and support a phased rollout schedule for user groups and departments, ensuring a smooth transition with minimal disruption.
- Assist telecom and IT support staff in troubleshooting and resolving Teams Phone telephony issues, including call quality, connectivity, and feature functionality concerns.
- Document processes, configurations, and troubleshooting guides for internal support handover.
- Assist with establishing service and call quality monitoring capabilities and related Network Operations Center support
- Assist in user acceptance testing, training coordination, and post-migration support.
- Provide expert-level guidance on Microsoft 365 and Teams Phone voice integration best practices.
- Maintain clear communication with stakeholders and project managers on progress, risks, and issues.
2) Required Qualifications:
- Proven experience managing large-scale telephony operations and migrations to Teams Phone.
- Strong knowledge of Teams Phone, Operator Connect, and Microsoft 365 administration.
- Proficiency in setting up and managing Teams voice configurations, including dial plans, direct routing, calling policies, and voice routing.
- Experience working with telecom carriers, SBCs, and network infrastructure related to voice services.
- Strong troubleshooting and diagnostic skills for telephony and VoIP systems.
- Ability to collaborate with cross-functional teams and communicate technical concepts clearly.
- Familiarity with PowerShell scripting for Microsoft Teams administration is a plus.
- Relevant certifications (e.g., Microsoft 365 Certified: Teams Administrator Associate) are a strong advantage.
- Background in enterprise IT or unified communications environments.
- Familiarity with user training and change management related to UC migrations.
