Job Details
PRIMARY DUTIES AND RESPONSIBILITIES:
- Coordinate prescription workflow and related activities to meet daily deadlines;
- Ensure workload is shared equitably among associates, including those in other teams;
- Coach and mentor their team members;
- Actively contribute to the successful on-boarding of new hires and cross-training of existing associates;
- Collaborate with other pharmacy associates to achieve desired results;
- Ensure team monitors outgoing shipments to ensure delivery occurred within desired time frame;
- Consult regularly with Pharmacy Manager, Pharmacists and other pharmacy program management;
- Resolve or escalate operational and customer issues through a solution-based approach;
- Maintain comprehensive knowledge of, and documentation on, the drugs/programs assigned to their team;
- Maintain working knowledge of the drugs/programs assigned to other teams;
- Able to disseminate knowledge and information efficiently to their team;
- Act as a Subject Matter Expert for their program portfolio;
- Work collaboratively with other Innomar business units and ABSG Patient Programs (including Health Forward) in fulfilling pharmacy responsibilities in program development and execution;
- Participation in and representation of pharmacy at interdepartmental meetings;
- Prepare/review and process manual claims and audits in a timely manner;
- Liaise with the pharmacy Accountant to manage accounts receivable, assignment of benefits, and related documentation;
- Enter prescriptions into the computer; retrieve and/or correct data in computer;
- Assist team in completion of day-to-day activities to meet Program deadlines;
- Screen calls and gather relevant information for Pharmacist;
- Oversee inventory management practices;
- Ensure timely completion of routine administrative tasks;
- Understand pharmacy performance metrics;
- Review and analyze reports, invoices or other financial documentation;
- Prepare, review and/or maintain Quality Assurance documentation, including CAPAs;
- Report Adverse Events in accordance with provincial regulatory standards and, where applicable, internal and contractual obligations
- Fulfill any other duties within their scope of practice as outlined in the Job Description relevant to that designation;
- The Pharmacy Program Team Lead will also be assigned other duties and tasks as required from time to time;
Bachelor’s degree in healthcare administration, business, life sciences, pharmacy technology, or a related field preferred, or equivalent experience required.
3+ years of experience in specialty pharmacy operations, pharmacy support, medication access, reimbursement, fulfillment, or a related healthcare operations environment required.
Less than 2 years of experience in a management capacity preferred.
Certification in pharmacy technician support, pharmacy operations support, or equivalent preferred.
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Full time
$55,002 CAD - 109,901 CAD
This posting is intended to fill an existing vacancy for our Pharmacy Program Team Lead role.
Affiliated Companies:
Affiliated Companies: Innomar Strategies
