Description:We are seeking a talented individual to join our Health & Benefits operations team at Mercer. This role could be based in Dallas, Chicago, Denver, Minneapolis, Los Angeles or New York. This is a hybrid role that has a requirement of working at least three days a week in the office.
The
Pharmacy Benefits Operations Manager will drive operational excellence across our pharmacy benefits practice. You'll manage process improvements, ensure regulatory compliance, oversee financial performance, and launch new service offerings. The Operations Manager will oversee financial evaluations, renewal strategies, business placements, benchmarking, and project tracking, while fostering strong relationships with carriers, vendors, and internal Mercer teams.
We will count on you to:- Lead continuous process improvement and risk mitigation initiatives, leveraging data to enhance efficiency.
- Develop and execute operational strategies that align departmental goals with company objectives and ensure smooth daily execution.
- Support business growth by enabling new service offerings across cross-functional teams
- Ensure compliance with federal and state health and pharmacy regulations
- Collaborate with internal and external stakeholders to align operations with business needs
- Lead change management initiatives to adapt operations to evolving business environments
- Thrive and be motivated by an environment that embraces AI and technology-enabled tools.
What you need to have:- Minimum of 8 years in Rx/pharmacy operations
- BA/BS degree
- Excellent verbal and written skills for stakeholder engagement
- Compliance and risk management background
What makes you stand out:- Knowledge of process improvement (Lean/Six Sigma)
- Budget/financial management
- Familiarity with Workday or similar HRIS
The applicable base salary range for this role is $115,200 to $230,400.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
