Some of the essentials for you to know are:Location: New York Office
Reporting into: Personal Shopping Director, North America
Schedule: Hybrid (Monday - Thursday in office, Friday remote)
Employment type: Permanent
Besides a competitive salary, we can offer you:- Performance bonus schemes dependent on the type of role you are in
- 401(k) plan that both you and the company contribute to
- A portal with an array of discounts on things like theme park and cinema tickets
- Our famous staff discount along with exclusive staff sales
- Medical, Dental and Vision insurance
- Commuter benefit and flexible spending
- A chance to be part of a fun and caring team that supports each other
Here is a breakdown of what you'll be doing:Sales:
- Proactively assist personal shoppers to target and build personal relationships with high value customers in North America
- Develop an understanding of your customers' fashion and lifestyle preferences to drive sales, migration and increase loyalty within high value customer segments
- Identify customers shopping spend and trends season on season, and follow up with the relevant strategy
- Sustain year on year increase in team sales in line with business growth, motivating the teams to achieve this through inspiring leadership and support
- Set challenging but achievable sales targets
- Ensure all sales opportunities are optimised
- Devise strategies to support individuals to increase spending of existing clients and build relationships with new ones
- Write detailed weekly and monthly trade reports that are action led
- Grow proactive contact programs to reach out and engage with high potential regions and clients - look into how to re-engage disengaged customers
- Maximising the use of the technology available to meet your sales targets
- Build influential relationships with Buying & Merchandising teams to maximise commercial potential of customers and provide regular feedback on customer demand to influence buying decisions.
- Optimise every opportunity to grow customer base and acquire new high value clients for your personal shoppers
- Follow through on all new customer leads, introducing the brand and engaging the customer with the service and benefits to turn a prospect into a shopper
Teamwork:
- Directly oversee a team of Personal Shoppers in North America
- Work closely with the rest of the Global Personal Shopping team to manage customer expectations around waiting lists for high demand items and maximise sales closed on waiting lists
- Support your team members in their absence to ensure customer service is never compromised and sales are not lost
- Partner with the Customer Care team to ensure high value customers issues are resolved swiftly and satisfactorily
- Ensure a structured and locally relevant program of training & development activities is implemented to support team growth and progression of individuals, in parentship with the Global training manager and local trainer
Customer Campaign & Event/Project Management:
- Lead end-to-end management of customer events and projects; work with the relevant internal teams (e.g., Marketing, Client Relations) and external vendors to plan and execute high-impact events that drive sales, enhance customer engagement, and strengthen brand loyalty
- Participate in high value customers and marketing/partnership events as required
- Be a driving force with regards to product initiatives to maximize opportunities with key launches and the seasonal fashion and social calendar
- Work closely with Client Relations team to implement VIP & Personal Services program activities
- Develop CR initiatives aimed at increasing face to face engagement of PS team
- Liaise directly with CR and wider Marketing team to ensure CR evets are relevant to VIP base
- Provide support to CR team to deliver results from all activities undertaken
The type of person we are looking for:- At least 5 years of experience in managing a team. You will be a result-oriented leader with the proven ability to inspire sales as the result of outstanding service
- An evident passion for and in-depth knowledge of Women's fashion is essential
- Strong customer-centric mindset with excellent service skills and the ability to build lasting relationships
- Prior experience working with or managing high value customers in North America, with cultural awareness and market knowledge to drive engagement and sales
- Natural leadership, people orientation, high energy and drive, confidence in decision-making, and proactively manage change in a rapidly growing team
- Collaborative mind-set, comfortable with managing projects across time zones and collaborating with different departments and teams across the business
- Strong entrepreneurship, strategic and analytical depth and business acumen and an aptitude for implementation
- An eye for detail and good organisational skills is essential
- Numerate with strong computer literacy, particularly in Excel and Outlook
Compensation range for this role is $115,000 to $130,000 annually, depending upon experience, and Clothing Allowance Experience Level: Mid-Senior levelWorkplace Type: Hybrid
