Performance Period Services ManagerLocation: Arlington, VA / Hybrid
Your Role As a Performance Period Services Manager, you will own the client relationship and day-to-day management of CEG's energy savings performance contracts (ESPCs) and utility energy service contracts (UESCs) after construction is complete and the multi-year performance period begins. You are the person accountable for keeping each project healthy: managing the customer relationship, managing operations and maintenance activities, and driving issues to resolution before they threaten performance or the client experience. You will work hand-in-hand with CEG's specialized measurement and verification (M&V) engineers, commissioning engineers, and O&M technicians. We're seeking an organized, relationship-driven professional who thrives on coordination, follow-through, and technical problem solving.
Responsibilities - Serve as the primary point of contact and account manager for assigned projects throughout the performance period, building and maintaining strong relationships with building owners, facility staff, and other stakeholders across the multi-year contract term.
- Manage the technicians and service providers who perform ongoing operations, maintenance, repair, and replacement (OM&R) on installed energy conservation measures (ECMs)-scheduling work, holding vendors accountable to scope and service levels, reviewing performance, and coordinating preventive and corrective maintenance.
- Own technical performance: triage issues raised by clients, facility staff, commissioning engineers, M&V engineers, or technicians; coordinate the right internal and external resources; and drive each item to closure with clear communication along the way.
- Partner with CEG's M&V and commissioning engineers, translating their technical findings into client-facing updates and using their analysis to prioritize maintenance, corrective action, and optimization work.
- Lead the annual reporting cycle from a project-management and client-relationship standpoint-coordinating inputs, keeping deliverables on schedule, and presenting results to the customer.
- Manage performance period budgets, vendor invoicing, and financial tracking, including OM&R cost control in coordination with contract administration.
- Ensure compliance with contract requirements under state/federal ESPC contract terms, and applicable agency-specific provisions throughout the guarantee term.
- Coordinate response to service requests, scope changes, and differing conditions, drafting or routing the technical and contractual documentation needed to support them.
- Identify renewal, expansion, and additional-ECM opportunities surfaced during the performance period, and partner with the the development and business development teams to pursue them.
Basic Qualifications - Bachelor's degree in engineering, business, construction management, a STEM field, or a related discipline (or equivalent professional experience).
- 5+ years of relevant experience in account or client management, facilities/O&M management, construction or project management, energy performance contracting, or a related field.
- Demonstrated experience managing subcontractors or service vendors and holding them accountable to scope, schedule, and service levels.
- Proven ability to manage multiple concurrent projects, clients, or deliverables and drive issues to resolution.
- Excellent written and verbal communication skills, with the ability to translate technical information into clear client-facing updates.
Successful Candidates Possess - Familiarity with ESPC/UESC delivery models and federal energy contracting under state/federal contracts.
- A working understanding of building mechanical, electrical, and controls systems-enough to manage O&M technicians and vendors and partner effectively with M&V/commissioning engineers.
- A customer-first, ownership mindset with strong follow-through and a bias toward solving problems.
- Strong organizational, critical thinking, and problem-solving skills, with attention to detail.
- Ability to work both independently and as part of a team with diverse skill sets.
- Certifications such as PMP, CEM (Certified Energy Manager), or facilities management credentials are a plus.
- Willingness to travel to project sites as needed.
US work authorization is required with the ability to obtain government security clearance(s). We are unable to offer visa sponsorships at this time.
Location Our headquarters is located in Arlington, VA. Join us in a city, neighboring Washington DC, that embraces innovation and sustainability. We strongly prefer new team members to be within a commutable distance for hybrid work schedules allowing for in-person collaboration.
Application Details To apply, please submit your resume and cover letter for review.
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