Department Overview :
The Department of Research, Operations and Innovation is dedicated to enhancing operational efficiencies and services in collaboration with all departments and agencies under Cook County government. The Department currently focuses on the following areas: Performance Management , Innovation and Research, and Data. The Performance Management team supports departments to improve their effectiveness by setting clear goals, developing performance metrics, aligning efforts with organizational objectives, tracking progress, and identifying areas for improvement. The Innovation and Research team work s with departments to analyze current processes, identify bottlenecks or inefficiencies, and implement solutions that enhance outcomes using a human centered and user design approach . The Data team is responsible for Department data analytics and management within the department and coordination with enterprise technology.

Job Summary :
Analyze performance measurements and make policy recommendations regarding department performance. Assist in conducting performance studies regarding fiscal and management operations and researching similar governmental entities for informational and comparative purposes. Develop strategies to address operational inefficiencies, create cost savings, and improve employee performance by analyzing organizational planning, operations, staffing requirements, incorporating user experience design and research, human centered design, and data development, analysis and visualization methods, and other performance measurements. Establish and maintain communication with departmental performance management liaisons, answer inquiries, and inform contacts of changes in policies or practices. Consult other staff and leadership for more complex issues and challenges.

Minimum Qualifications :
• Graduation from an accredited college or university with a Bachelor's Degree or higher AND
• Two (2) years of business operations, project management, change management, government program administration/operations, policy, data analysis, user experience design, user research or directly related experience,

OR
• An equivalent combination of education and/or experience is required.

Preferred Qualifications:
• Three (3) years of user experience design or user research is preferred.

Candidates who are contacted will be required to produce original required documents (e.g., current driver's license, diploma, school transcript, certifications, etc.) listed on the Notice of Job Opportunity within five (5) days of being extended an offer, in writing, by the Bureau Chief of BHR (or designee). Candidates will be notified of how to submit required documents.

*Degrees awarded outside of the United States with the exception of those awarded in one of the United States territories and Canada, must be credentialed by the World Education Services (WES), Educational Credential Evaluators (ECE) or a National Association of Credential Evaluation (NACES) member organization.

Knowledge, Skills, and Abilities :
• Skill in analysis and ability to understand and grasp details, policies, protocols, systems, procedures, and technical vernacular as they pertain to County offices and agencies.
• Ability to learn and understand the operations and organization of a governmental entity.
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) and skilled in data analysis tools like PowerBI, Tableau, and Access. Able to perform data entry, modifications, and analysis.
• Ability to communicate effectively, both verbally and in writing, with internal personnel and the general public.
• Ability to prepare and present project outlines, reports, or statistical presentations to others.
• Skill in executing moderately complex data collection, synthesis, analysis, reporting, and development of recommendations to support functional area(s), where analysis is often procedural and straightforward.
• Ability to provide support and collaborate with team members and entry-level management to drive accuracy and precision in analysis.
• Knowledge of procedural analytical practices to perform moderate studies and continually adopt new
methods.

Physical Requirements:
Sedentary Work involves exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee's normal line of work.

Group and Voluntary Benefits Offered :

• Medical, Dental, and Vision
• Basic Term Life Insurance
• Pension Plan
• Deferred Compensation Program
• Employee Assistance Program
• Paid Holidays, Vacation, and Sick Time
• Voluntary Benefits
• You May Qualify for the Public Service Loan Forgiveness Program (PSLF)
• For further information on our excellent benefits package, please click on the following link:

http://www.cookcountyrisk.com/

• For eligible employees the County has a hybrid work environment which allows employees telecommuting and flexible scheduling options.

Salary Range: $83,235- $91,927 Yearly

The County has a hybrid work environment which allows employees telecommuting and flexible scheduling options.