Requisition ID: 270193

The Performance Engineer of Infrastructure Performance Engineering is a senior technical Engineer
responsible for personally leading and resolving the most complex, high-impact infrastructure performance and
resiliency issues across GTEP, while simultaneously establishing a durable, cross-domain performance
engineering practice. The role ensures infrastructure performance, scalability, and resiliency are proactively
engineered and continuously improved to support business-critical applications and services, in alignment with
enterprise architecture standards and operational excellence objectives.

Is this role right for you? In this role, you will:
• Acts as a senior troubleshooting escalation point for the Global Network Operations Center (GNOC),
providing expert-level support during major incidents, including deep technical triage, packet analysis,
and cross-platform diagnostics.
• Define performance KPIs and service health metrics across network, compute, storage, cloud, security,
middleware, and infrastructure services.
• Partner with application, architecture, security, and operations teams to validate end-to-end application
flows and dependencies.
• Promote automation and observability maturity, including dashboards, alerts, synthetic monitoring,
distributed tracing, and correlation across platforms.
• Leads incident response support for complex, multi-domain issues, ensuring rapid identification of root
cause and driving resolution across engineering teams.
• Develop executive-level reporting on performance trends, resiliency gaps, recurring issues, and
improvement progress.
• Lead/Support change readiness reviews by assessing performance risk before major infrastructure
releases, migrations, or upgrades
• Leads and drives a customer focused culture throughout their team to deepen client relationships and
leverage broader Bank relationships, systems and knowledge.
• Lead post-incident performance reviews to identify systemic improvements, not just immediate root
cause.
• Introduce performance testing and validation practices for infrastructure changes before production
deployment.
• Establish reusable troubleshooting playbooks for recurring infrastructure performance patterns and
high-impact incident types.
• Drive proactive capacity and scalability assessments for business-critical platforms and upcoming
technology changes.
• Establishes and leads a cross-domain infrastructure performance engineering practice, defining
standards, methodologies, and tooling to measure, analyze, and improve performance across all
infrastructure layers.
• Establish baselines and thresholds for latency, packet loss, throughput, response time, resource
saturation, and availability.
• Develops and delivers training and upskilling programs to improve organizational capabilities in multiplatform troubleshooting, including packet analysis (e.g., Wireshark) and observability tooling (e.g.,
Dynatrace).
• Establishes and operates a proactive resiliency review program, identifying weaknesses and failure
points across critical infrastructure and application paths, with a focus on preventing high-impact
incidents.
• Role requires coordination with global teams, vendors, and managed service providers across multiple
time zones globally.
• Requires ability to work under pressure during high-severity incidents involving multiple technology
domains and stakeholders
• Required to support major incidents, critical escalations, and after-hours troubleshooting based on
business impact.
• Required to produce technical briefings, executive summaries, root cause analysis reports, and
remediation roadmaps. Ability to translate complex technical issues into business impact, risk, and
decision-ready recommendations.
• Creates an environment in which his/her team pursues effective and efficient operations of their
respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales
Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business
controls.
• Builds a high-performance environment and implements a people strategy that attracts, retains,
develops and motivates their team by fostering an inclusive work environment and using a coaching
mindset and behaviours; communicating vision/values/business strategy; and, managing succession
and development planning for the team.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
• Multi-discipline infrastructure subject matter expert with deep experience across network, network
security, cloud, compute, storage, middleware, and database technologies.
• 7+ years of experience in infrastructure engineering or SME roles within complex, enterprise
environments.
• Proven experience building, leading, and developing high performing technical teams.
• Strong operational experience, including leadership during major incidents, complex triage, and
cross-domain troubleshooting.
• Demonstrated ability to analyze and optimize performance across multi-layered infrastructure and
application environments.
• Experience working with observability platforms and diagnostic tooling (e.g., packet analysis,
distributed tracing, metrics platforms).
• Knowledge of network protocols, routing, load balancing, DNS, TLS, firewalls, proxies,
VPN, and identity/access flows
• Hands-on experience with tools such as Wireshark, ThousandEyes, Dynatrace, Splunk,
SolarWinds, AppDynamics, cloud-native monitoring, or equivalent platforms.
• Strong understanding of application transaction flows, dependency mapping, and
infrastructure bottleneck analysis.

What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto