Job Description

Position Overview 

We’re hiring a Pendo Content Developer to be the driving force behind achieving Applied’s goal to integrate modern, in-product help capabilities, within our software products, through the Pendo platform. Your strategic approach to creating in-app messages, walkthrough guides, tool tips, announcements, surveys, and other content will play a pivotal role in enhancing user experience, increasing product adoption, and driving customer success. You will work cross-functionally with Support, Product, UX (Design), Marketing, and Customer Experience (CX) teams to create engaging content and optimize user experiences.   

  

What You’ll Do

 

• Create, test, and deliver high‑quality, customer‑facing Pendo content
• Serve as the Pendo subject matter expert, leveraging advanced analytics to drive adoption
• Train internal teams, OEM partners, and clients on Pendo best practices and workflows
• Collaborate with cross‑functional teams and external partners to ensure accurate, on‑brand content
• Continuously improve content and processes using customer insights, product knowledge, and industry trends
• Leverage JavaScript to customize, enhance, and optimize Pendo guides, tagging, and analytics

 

We’re Excited to Learn More About You 

Your experience may include:

• 2+ years of Pendo content development and product marketing, customer success, or related experience
• Strong expertise in Pendo Engage + Adopt with excellent writing, editing, and attention to detail
• Experience collaborating cross‑functionally and managing multiple projects
• Analytical, problem‑solving mindset with comfort using data and insights
• Working knowledge of JavaScript
• Experience with Jira or CMS tools

You may have other skills or credentials, including:

• Experience with Pendo Adopt
• Experience in an agency/brokerage and/or experience with Applied Products
• The ability to write and understand French
• Training or education experience or credentials 

  Location:

• This role is 100% remote within the United States

 

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!  

  

When You Join Team Applied, You Can Expect:  

 

A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.  

 

We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.  

 

A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:  

• Medical, Dental, and Vision Coverage  

• Holiday and Vacation Time  

• Health & Wellness Days  

• A Bonus Day for Your Birthday  

 Learn more about the people behind our products at https://www1.appliedsystems.com/en-ca/about-us/jobs/  

 

Our targeted starting base salary in the United States for this position ranges from $70,000 - $94,000 USD. To determine a new team member’s starting pay, we consider a variety of factors, including someone’s depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission.   

  

Your Security Matters:  Our candidates’ personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.   

 

AI Utilization 

We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, candidate screening, interviews, and final decisions are conducted by real humans. 

 

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