Requisition Number: 76106
Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings - carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.
Role PurposeResponsible for pre- and post-sales support of PCS customers by ensuring successful technical positioning, ongoing engagements to get our products to be "designed-in" our customers' own systems, deployments and adoption of our products. Requires close collaboration within the business team, Commercial Technology, and adjacent functions across the PCS business unit.
Key Responsibilities- Help the business team position our products through ongoing interactions with our customers, with the goal of being "designed-in" our customers' own products or systems
- Support field trials and product evaluations
- Complete on-site investigations of potential product issues raised by customers
- Act as the primary means of field remediation to resolve quality issues at customer sites
- Support sales demonstrations/presentations at customer sites and trade shows
- Perform training, troubleshooting and field support as needed to ensure successful adoption
- Conduct product evaluations on both Corning and competitor products
- Actively pursue, obtain and report competitive information to Product Line Management, Manufacturing and Sales/Marketing
- Provide recommendations to Sales & Manufacturing to solve quality and/or field related issues
- Travel to manufacturing facilities when needed to share technical knowledge of product deficiencies witnessed in the field
Required Education- Bachelor's Degree - Engineering, Applied Science, or equivalent demonstrated experience
- Minimum of 3 years' experience in optical fibers and connectivity
- Ease with frequent customer interactions at technical level, comprehend needs, convey value
- Work independently with little supervision
- Interface and communicate effectively with all levels of personnel, internal and external
Desired Experiences- Technical writing ability, with emphasis on effective presentation of detailed concepts
- Proficient in Microsoft Office Word and Excel
- Knowledge of Corning Optical Communications products
This position does not support immigration sponsorship. The range for this position is $97,395.00 - $133,919.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.
A job that shapes a life. Corning offers you the total package. Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.
- Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
- As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning's total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
- Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
- Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That's why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.
