Job Description

Job Function Summary

Involves analytical studies on a variety of policies, projects, programs, and issues in support of a function, research initiative, program, and/or organizational unit, or in research of new or changing systems and programs. Assists in policy and program planning, development, administration, management, and implementation; interprets, monitors, and analyzes information regarding policies and procedures, and provides consultative services to department administrators and other stakeholders.

Generic Scope

Professional who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action.

Custom Scope

Applies professional concepts to conduct analytical studies or projects of moderate scope and complexity to address a variety of policy, research, and procedural issues. Fully analyzes issues and problems, gathers data and information, finds and evaluates alternatives, and makes sound recommendations.

Under the general direction of the Principal Investigator, the incumbent provides analytical, operational, and project coordination support for a PCORI-funded research and implementation program focused on expanding access to evidence-based, group-based intensive lifestyle intervention for obesity treatment across UCSF primary care settings. The incumbent applies project and policy analysis concepts to support implementation activities, stakeholder engagement, clinic coordination, clinician training, patient recruitment and enrollment workflows, program material development, data collection and analysis, evaluation activities, and sponsor reporting.

Working collaboratively with faculty investigators, clinical leaders, Population Health, IT/analytics partners, clinic staff, and patient and community advisors, the incumbent coordinates day-to-day project activities, gathers and analyzes qualitative and quantitative information, monitors implementation progress, identifies operational issues, and develops recommendations to improve project effectiveness, implementation fidelity, and equitable access to evidence-based care.

The position supports implementation of a year-long group-based obesity treatment program delivered through UCSF primary care clinics using both virtual and in-person formats. The project emphasizes health equity, patient-centered implementation, cultural responsiveness, stakeholder engagement, implementation fidelity, evaluation, dissemination, and long-term sustainability. The incumbent provides analytical and project support to facilitate the successful implementation of the research program and the achievement of project objectives.

Responsibilities

Project Analysis and Implementation Monitoring

Applies professional or research concepts to perform analysis of data and systems pertaining to moderately complex projects, policies, initiatives, processes, and/or functions.

• Monitor implementation progress across participating clinics.
• Analyze implementation workflows and operational processes.
• Track project milestones and deliverables.
• Identify implementation issues and recommend process improvements.

Data Collection, Analysis, and Reporting

Gathers and assembles analytical and factual data on assigned problems and issues to prepare reports and/or analyses summarizing information on the assigned issues and commenting on other significance for internal and external constituents.

• Coordinate feedback collection from clinic staff, stakeholders, and advisory council members.
• Compile implementation metrics and project status information.
• Prepare implementation summaries and progress reports.

Document and Program Material Development

Prepares, edits, and modifies documents, including research reports, manuscripts, presentations, and proposals.

• Prepare meeting agendas and minutes.
• Develop and edit training materials.
• Assist with patient-facing educational materials.
• Update workflows, communication tools, presentations, sponsor reports, and project documentation.

Stakeholder and Meeting Coordination

Using subject-matter knowledge, collects and prepares information for use in discussions and meetings with internal and external constituents.

• Schedule and prepare meetings for the Principal Investigator, project leadership team, Patient and Community Advisory Council, clinic site champions, Population Health, and operational partners.
• Prepare meeting materials and briefing documents.

Implementation and Operational Analysis

On a project basis, performs analytical studies on a variety of policies, research initiatives, programs, and issues.

• Support implementation planning across participating clinics.
• Evaluate implementation approaches throughout the pre-implementation, implementation, maintenance, and closeout phases.
• Analyze operational barriers affecting project implementation.

Project Coordination

Provides a variety of analytical duties in support of a function, research initiative, program, and/or organizational unit.

• Coordinate day-to-day project logistics.
• Maintain project documentation.
• Support clinician and staff engagement activities.
• Assist with implementation coordination across project partners.

Program Planning and Development

Participates in administrative/research policy and program project planning and development.

• Participate in implementation planning activities.
• Support development of clinic workflows and operational procedures.
• Assist with planning, implementation timelines, and project activities.

Program Recommendations and Improvement

Provides recommendations and guidelines for programs/initiatives.

• Recommend improvements to implementation processes, workflows, training materials, stakeholder engagement activities, and communication tools based on project findings and stakeholder feedback.

Program Collaboration

Coordinates program planning and collaboration with program/project staff.

• Coordinate collaboration among faculty investigators, clinic site champions, Population Health, operational partners, community advisors, and research staff.
• Help ensure implementation activities are completed on schedule throughout all project phases.

Qualifications

Required Qualifications

• Working knowledge of common organization, research-specific, and other computer application programs.
• Proficient in communication and interpersonal skills to communicate effectively, both verbally and in writing.
• Proficient in the ability to use discretion and maintain confidentiality.
• Demonstrates ability to use sound judgment in responding to issues and concerns.
• Demonstrates ability to analyze, research, and synthesize large amounts of information with strong attention to detail.
• Proficient in multitasking with demanding timeframes.
• Working knowledge of applicable policy analysis techniques.
• Experience and proven proficiency with a suite of Microsoft 365 apps, including, but not limited to, Excel, Forms, Outlook, SharePoint, Teams, Word, etc.
• Proficiency with survey and data collection platforms, such as Qualtrics, REDCap, and/or Smartsheet.
• Experience in health care delivery, implementation science, population health, primary care, obesity treatment, chronic disease management, or related research/program area.
• Knowledge of administrative, budgetary, operational, and program management principles and practices.
• Project Management skills, including the ability to manage timelines, deliverables, stakeholders, competing priorities, and operational dependencies.
• Ability to think creatively and independently about complex operational and implementation challenges.
• Ability to work collaboratively with faculty, clinicians, operational leaders, analysts, administrative staff, patient/community advisors, and external stakeholders.
• Previous experience assessing program effectiveness and recommending changes to content, workflows, policies, procedures, or implementation strategies.
• Commitment to equity, patient-centered care, and improving access to evidence-based treatment.

Preferred Qualifications

• Experience with UCSF Health Systems, EPIC/APeX workflows, EHR-based registries, dashboards, or patient outreach systems.
• Experience supporting PCORI-funded projects, implementation science studies, pragmatic trials, quality improvement programs, or community-engaged research.
• Experience coordinating stakeholder engagement, patient, advisory councils, or community advisory groups.
• Experience in population health, primary care operations, obesity medicine, chronic disease management, behavioral health, or lifestyle intervention programs.
• Experience supporting multilingual or culturally adapted health care programs.
• Experience with survey administration, qualitative interviews, implementation evaluation, data tracking, or program reporting.
• Experience supporting grant budgets and sponsor reports.
• Experience in academic writing, including experience in drafting and editing manuscripts, white papers, research reports, and grant proposals.
• Experience in program evaluation and improvement.

Required Education

• Bachelor's degree in a related area and one or more years of relevant experience and/or equivalent experience/training.

Preferred Education

• Master's degree in public health, health care administration, implementation science, clinical operations, population health, research administration, or research area (e.g., MPH, MS, MA); or equivalent combination of education and experience.

Licenses

N/A

Certifications

None listed.