Best Western

Payroll Manager - Hybrid AZ

Best Western$80K — $95K *
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor’s Degree in Accounting, Finance, Human Resources, or related field or equivalent experience.
  • 7+ years of progressive payroll experience with leadership responsibilities.
  • Experience managing multi-state U.S. and Canadian payroll.
  • Full-cycle payroll knowledge including tax compliance and reporting.
  • Experience with Workday Payroll and Time Tracking is preferred.
  • Intermediate proficiency in Microsoft Office Suite.
  • Certified Payroll Professional (CPP) preferred.

Responsibilities

  • Manage payroll processing for U.S. and Canadian employees, ensuring compliance with regulations.
  • Review and approve payroll transactions and adjustments efficiently.
  • Oversee payroll tax laws compliance and related filings in both countries.
  • Serve as the subject matter expert for payroll systems, particularly Workday and Dayforce.
  • Coordinate with third-party vendors for payroll system functionality.
  • Foster a customer-oriented culture that provides professional support to employees.
  • Develop a high-performing payroll team through coaching and a focus on accountability.

Benefits

  • Medical/Dental/Vision available day one
  • Vacation/Sick accruals start day one
  • Paid company and personal holidays
  • 401K with company contribution and match (U.S.)
  • RRSP with company contribution and match (Canada)
  • Employee and hotel discounts
  • Free financial and health wellness programs
  • Tuition reimbursement
Full Job Description

Payroll Manager – Hybrid AZ

Job Purpose

Join our Accounting & Finance team as Payroll Manager, responsible for leading and overseeing all payroll operations for U.S. and Canadian employees, ensuring accurate, timely, and compliant payroll processing. This role manages payroll administration, payroll tax compliance, payroll systems, vendor relationships, and payroll-related reporting while maintaining strong internal controls and exceptional customer service. The Payroll Manager partners closely with Human Resources, Technology, and external service providers to support organizational objectives and regulatory compliance.

Key Responsibilities

  • Payroll Operations and Administration:
    • Manage the accurate and timely processing of U.S. and Canadian payrolls in accordance with company policies and procedures, and applicable federal, state, provincial, and local regulations.
    • Review and approve payroll transactions, audits, reconciliations and payroll-related adjustments.
    • Ensure accurate processing of earnings, deductions, benefits, garnishments, taxable benefits, and other payroll-related items.
    • to ad hoc payroll, reporting, compliance, and operational requests, providing timely and accurate support to management and business stakeholders.

  • Payroll Tax and Regulatory Compliance:
    • Ensures compliance with all applicable payroll tax laws and regulatory requirements in the U.S. and Canada.
    • Oversee payroll tax filings, remittances, year-end reporting, and related reconciliations, including Forms W-2, T-4, and other statutory reporting requirements.

  • Payroll Systems and Technology:
    • Serve as the primary administrator and subject matter expert for payroll and timekeeping system, including Workday and Dayforce and related applications.
    • Oversee payroll-related interfaces and integrations between payroll, Human Resources, benefits, and third-party systems.
    • Lead testing efforts for system upgrades, enhancements, patches, and new implementations affecting payroll processes.

  • Vendor and Business Partner Management:
    • Coordinate with third-party vendors to maintain payroll system functionality, resolve issues, implement enhancements, and support compliance updates.
    • Build strong partnerships across Human Resources, Accounting & Finance, Technology, and external service providers to support organizational objectives and deliver effective payroll solutions.

  • Employee and Customer Support:
    • Foster a customer-focused culture that delivers responsive and professional support to employees, managers, and business partners.
    • Develop a high-performing payroll team by setting clear expectations, providing ongoing coaching and feedback, and fostering a culture of accountability, continuous learning, and professional growth.

Preferred Experience and Education

  • Bachelor’s Degree in Accounting, Finance, Human Resources or related field or an equivalent combination of education and relevant experience.
  • Minimum of 7 years of progressive payroll experience, including leadership or supervisory responsibilities.
  • Demonstrated experience managing multi-state U.S. and Canadian payroll operations.
  • Experience with full-cycle payroll, including payroll tax compliance, reporting, audit support, to include utilizing payroll service providers and other third-party vendors.
  • Experience with Workday Payroll and Time Tracking preferred.
  • Intermediate proficiency in Microsoft Office Suite.
  • Certified Payroll Professional (CPP) preferred.

Required Knowledge and Skills

  • Trusted advisor who communicates complex payroll matters with clarity and credibility.
  • Proven leader with a track record of developing talent and fostering a culture of accountability, collaboration, and continuous improvement.
  • Strategic thinker who anticipates risks, evaluates alternatives, and makes sound decisions in a fast-paced environment.
  • Skilled relationship builder who influences across functions and aligns stakeholders around shared objectives.
  • Earns trust through a consistent commitment to accuracy, reliability, and follow-through on high-priority deliverables.
  • Continuous improvement mindset with a passion for leveraging technology, automation, and best practices to enhance payroll operations.

Work Location and Schedule

  • This is a hybrid position, currently requiring onsite presence three days per week, with the option to work remotely up to two days per week.This hybrid model fosters intentional collaboration, teamwork, connection, and productivity, while still supporting flexibility and work life balance. The office address is 6201 N 24th Parkway, Phoenix, Arizona 85016.
  • Working hours are Monday through Friday, 8am to 5pm (Arizona Time).

This position is not eligible for immigration sponsorship.

Benefits Summaryfor Full-Time Employees

Medical/Dental/Vision available day one

Vacation/Sick- accruals start day one

Paid company holidays and personalholidays to celebrate whats important to you

401K - company contribution and match (U.S.)

Registered Retirement Savings Plan (RRSP) company contribution and match (Canada)

Employee discounts/hotel discounts

Free financial and health wellness programs

Tuition Reimbursement

About Best Western

Best Western International, Inc. is a hotel chain with over 4,700 hotels in over 100 countries. The chain, with its corporate headquarters in Phoenix, Arizona, operates 17 brands of hotels, each suited to different market segments. Best Western has a long history dating back to 1946 when it was founded by M.K. Guertin. The company has grown to become one of the largest hotel chains in the world. Best Western is known for its commitment to providing quality accommodations and exceptional customer service. The company has won numerous awards for its hotels and its loyalty program, Best Western Rewards.
Learn more about Best Western
Size
4,381 employees
Market Cap
$45.2 million
Industry
Net Income
-$2 billion
5 Year Trend
+5.3%
Revenue
$31.8 billion
NASDAQ

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