Sutter Health

Patient Services Representative II, Cardiology Call Center

Sutter Health$66K — $93K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High School Diploma or equivalent education/experience
  • 1 year of recent relevant experience
  • Strong communication skills
  • Ability to interact effectively with patients and families
  • Familiarity with Electronic Health Record (EHR) systems

Responsibilities

  • Greet and check-in patients as they enter the facility
  • Verify patient information and schedule appointments
  • Facilitate intake procedures and healthcare form completion
  • Collect payments for services rendered
  • Adhere to regulations and policies to ensure patient safety
  • Provide support and orientation to new staff as needed

Benefits

  • Comprehensive benefits package
  • Full-time hours with a consistent Monday to Friday schedule
  • No weekend work required
  • Opportunity to work in a supportive healthcare setting
  • Engagement with patients and their families to enhance care experience
Full Job Description

Organization:

SPMF-Sutter Pacific Medical Foundation - South

Position Overview:

Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department.

** Schedule: Monday - Friday 8 am - 5 pm (subject to change) **

Job Description:

EDUCATION:
Equivalent experience will be accepted in lieu of the required degree or diploma.
HS Diploma or equivalent education/experience

TYPICAL EXPERIENCE:
1 year of recent relevant experience.

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

None

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Pay Range is $32.16 to $45.02 / hour

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.

About Sutter Health

Sutter Health is a not-for-profit health system in Northern California, headquartered in Sacramento. It includes doctors, hospitals and other health care services in more than 100 Northern California cities and towns. Major service lines of Sutter Health-affiliated hospitals include cardiac care, women’s and children’s services, cancer care, orthopedics and advanced patient safety technology.
Learn more about Sutter Health
Size
58,000 employees
Industry
Founded
1981

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