Patient Services Manager 2

Sodexo

$77K — $100K *
Hospitals & Medical Centers
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Experience leading teams in service-focused environments like healthcare support services.
  • Knowledge of patient dining operations, food safety, and clinical nutrition standards.
  • Experience in staff scheduling and daily operational management.
  • Proven commitment to enhancing patient engagement and service quality.
  • Strong organizational skills for managing workflow and continuous improvement.

Responsibilities

  • Oversee mailroom and patient dining operations to ensure high-quality service delivery.
  • Manage and evaluate team performance, including hiring and performance reviews.
  • Implement regulatory compliance measures and operational best practices.
  • Lead initiatives to improve service quality, safety, and patient satisfaction.
  • Foster a supportive and inclusive team culture focused on accountability.

Benefits

  • Lead critical service areas that enhance patient and staff experiences.
  • Make a significant impact on service quality and satisfaction outcomes.
  • Opportunities for professional development in a dynamic healthcare environment.
  • Promote a culture of compassion and hospitality within the team.
  • Gain insights into healthcare service standards and compliance practices.
Full Job Description
About the job

Join a role that blends operational leadership with service excellence in a healthcare setting. You'll oversee mailroom services alongside patient dining operations, ensuring efficient workflows, regulatory compliance, and a consistently positive experience for patients, staff, and visitors.

Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

Pay Range: $77605 - $100430

What's in it for you
  • Lead two essential service areas that directly support patient experience and hospital operations.
  • Make a visible impact by shaping service quality, safety, and satisfaction outcomes.
  • Grow professionally through hands-on leadership of frontline teams in a complex environment.
  • Foster an inclusive, hospitality-driven culture that values compassion and accountability.
  • Gain exposure to healthcare service standards, compliance practices, and operational best practices.


What you'll bring
  • Experience guiding frontline teams within service-driven operations such as mailroom, dining, or healthcare support services.
  • Knowledge of patient dining workflows, food safety, sanitation, and clinical nutrition standards.
  • Background in staff scheduling, onboarding, and day-to-day operational coordination.
  • Commitment to service excellence through patient engagement, rounding, and quality monitoring.
  • Organizational skills that support workflow management, performance standards, and continuous improvement.


Requirements
  • Education Requirement: Associate degree
  • Management Experience: 0 - 2 years
  • Related Experience: 0 - 2 years


What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
  • Medical, Dental, Vision Care and Wellness Programs
  • 401(k) Plan with Matching Contributions
  • Paid Time Off and Company Holidays
  • Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

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