UCLA Health

Patient Service Representative - Specialty Care, Encino

UCLA Health • $66K — $95K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Skill in prioritizing job responsibilities effectively.
  • Ability to build productive relationships with diverse individuals.
  • Competence in managing competing demands creatively.
  • Strong verbal communication skill for complex problem-solving.
  • Diplomatic interaction with patients of varying health statuses.
  • Willingness to provide coverage for Community Clinics when needed.
  • Knowledge of specific specialty practice and its workflows (preferred).

Responsibilities

  • Act as a liaison between patients and physicians.
  • Help patients navigate services within the health system.
  • Facilitate communication with referring providers.
  • Refer patients to appropriate resources and ensure follow-up via phone and EPIC/Care Connect.

Benefits

  • Indefinite employment duration.
  • Monday to Friday work schedule from 8:00 AM to 5:00 PM.
Full Job Description
General Information

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Work Location: Encino, CA, USA

Work Schedule

Monday-Friday 8:00am-5:00pm

Posted Date

09/29/2026

Salary Range: $31.88 - 45.66 Hourly

Employment Type

2 - Staff: Career

Duration

indefinite

Job #

33290

Primary Duties and Responsibilities

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In this role you will provide direct support to the physicians and patients for assigned primary and/or specialty care physicians.

Major duties include but are not limited to:
  • Acting as a liaison for the patients and physicians in the practice.
  • Assisting patients in accessing service within the health system.
  • Facilitating communication with referring physicians.
  • Referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect

Salary Range: $31.88 - 45.66/hourly

Job Qualifications

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Qualifications

Required

  • Skill in setting priorities which accurately reflect the relative importance of job responsibilities
  • Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
  • Ability to creatively integrate competing demands into a productive working environment.
  • Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
  • Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
  • Ability to provide coverage for Community Clinics as assigned.

Preferred:
  • Knowledge of specific specialty practice and workflows
  • Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
  • Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.

• Familiarity and knowledge of authorization process & managed care programs

About UCLA Health

UCLA Health is a world-renowned academic medical center located in Los Angeles, California. It comprises four hospitals, including Ronald Reagan UCLA Medical Center, and more than 200 primary and specialty care clinics. UCLA Health is affiliated with the David Geffen School of Medicine at UCLA and is consistently ranked among the top hospitals in the United States. The health system employs over 20,000 people and serves as a major center for patient care, medical education, and research.
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