PATIENT CARE SERVICES DIRECTOR

United Regional Health Care System

$90K — $110K *
Hospitals & Medical Centers
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Graduate of an accredited nursing school
  • Bachelor of Science in Nursing (BSN) required
  • Preferred Master's degree in nursing or related field
  • Current RN licensure in Texas
  • Current CPR, ACLS, and PALS certifications

Responsibilities

  • Direct day-to-day operations of assigned departments
  • Supervise both licensed and unlicensed personnel
  • Establish departmental goals aligned with organizational mission
  • Conduct ongoing assessments of departmental environments
  • Lead quality improvement and patient safety initiatives

Benefits

  • Potential for leadership development opportunities
  • Access to continuous education and professional growth
  • Supportive work environment focused on patient and staff engagement
  • Collaboration with interdisciplinary teams for patient care
  • Commitment to a patient-centered care philosophy
Full Job Description
Job Description

Summary of Essential Functions
  • Provides administrative leadership and oversight for operations within assigned service areas, including staffing, patient assignments, patient throughput, and resource pool management.
  • Supervises and coordinates departmental activities in accordance with organizational mission, vision, policies, and strategic objectives.
  • Assumes responsibility for the planning, direction, control, and evaluation of programs and services within assigned areas.
  • Ensures the effective utilization of personnel, financial, and operational resources to support safe, high-quality patient care.

Educational Requirements
  • Graduate of an accredited school of nursing.
  • Bachelor of Science in Nursing (BSN) required.
  • Master's degree in nursing, healthcare administration, business administration, or a related field preferred; candidates actively pursuing a master's degree will be considered.
  • Demonstrated proficiency in written and verbal English communication.
  • Proficient in software applications required to perform the duties of the position.

Licenses and Certifications
  • Current licensure as a Registered Nurse (RN) in the State of Texas.
  • Current CPR, ACLS, and PALS certifications.

Knowledge, Skills, and Abilities
  • Minimum of four years of leadership experience in an acute care healthcare setting; prior experience at United Regional preferred.
  • Working knowledge of hospital operations and organizational structure.
  • Strong verbal and written communication, interpersonal, and customer service skills.
  • Demonstrated proficiency in computer applications and healthcare technology systems.
  • Leadership style that fosters employee growth, engagement, accountability, innovation, and professional development.
  • Ability to develop, implement, and evaluate patient care and operational management programs.
  • Strong organizational skills with the ability to prioritize competing demands and make sound decisions based on available data.
  • Proven ability to lead effectively in stressful or rapidly changing situations.
  • Skilled in conflict resolution, coaching, and performance management.
  • Committed to fair, consistent, and equitable application of organizational policies and practices.
  • Approachable and supportive to physicians, staff, patients, and families during routine and challenging situations.
  • Strong critical thinking and problem-solving skills for addressing complex clinical and operational issues.

Physical Requirements
  • Full range of body motion, including manual dexterity, hand-eye coordination, and the ability to assist with patient handling as needed.
  • Ability to stand and walk for extended periods.
  • Ability to lift, carry, push, and pull items weighing up to 50 pounds.
  • Corrected vision and hearing within normal ranges.
  • Ability to work under stressful conditions and flexible or irregular hours as needed.
  • Exposure to communicable diseases and bodily fluids consistent with a healthcare environment.

Duties and Responsibilities
  • Directs the day-to-day operations of assigned departments and service areas.
  • Supervises licensed and unlicensed personnel and ensures appropriate delegation of responsibilities during periods of absence.
  • Establishes departmental goals aligned with the organization's mission, vision, values, and strategic plan.
  • Maintains accountability for decisions that impact departmental performance and organizational outcomes.
  • Creates an environment that promotes staff engagement, professional growth, innovation, and sound clinical judgment.
  • Promotes effective interdisciplinary communication and collaboration to ensure coordinated patient care.
  • Conducts ongoing assessments of the physical, operational, and cultural environment to ensure alignment with organizational goals, regulatory requirements, and standards of care.
  • Ensures compliance with accreditation, regulatory, and quality standards.
  • Oversees workforce planning activities, including staffing, scheduling, recruitment, retention, employee development, and succession planning.
  • Supports the design and implementation of care delivery models that address community needs, staff competencies, available resources, and desired patient outcomes.
  • Participates in organizational policy development and strategic initiatives.
  • Serves as a clinical and operational role model, demonstrating leadership and competence in managing clinical emergencies and complex situations.
  • Collaborates with physicians, advanced practice providers, and interdisciplinary teams to support efficient, high-quality, and cost-effective patient care.
  • Leads quality improvement, patient experience, patient safety, and operational excellence initiatives.
  • Fosters a patient- and family-centered care environment that recognizes the importance of family, caregivers, and support systems.
  • Oversees census management, patient placement, staffing optimization, and bed flow operations.
  • Maintains accountability for patient safety programs and actively participates in organizational safety initiatives.
  • Communicates effectively with diverse audiences through both written and verbal methods.
  • Maintains visibility and accessibility to staff, providing leadership, mentorship, coaching, and support.
  • Performs other duties and responsibilities as assigned.

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