Patient Benefits Supervisor Needed in New Hyde Park, NY!

The shift and hours for this position are Monday-Friday 10:30am-7pm or 11:30 - 8pm EST and some weekends as needed.

The Patient Benefits Supervisor will be responsible for oversight of activities relating to the proper loading and investigation of patient prescription benefits, including but not limited to patient demographics, medical and pharmacy coverage, and investigation/identification of authorization requirements needed to obtain medications. This role requires advanced program knowledge and will provide quality control by routinely examining cases completed by team members.

Salary starting at $76k and up depending on experience

Sign-On Bonus: $5,000 for employees starting before August 31, 2026.

We offer a variety of benefits including:

• Medical; Dental; Vision
• 401k with a match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Company paid benefits - life; and short and long-term disability

Patient Benefits Supervisor at Onco360 will...

• Supervises BV/onboarding staff in a leadership role to maintain a positive working environment by creating synergy and teamwork to minimize employee relations issues and reduce turnover. Communicates effectively across pharmacy and/or corporate teams and with patients, and successfully resolves issues.
• Assists manager in day-to-day pharmacy operations and in implementing new procedures to ensure that the accurate and timely dispensing of quality pharmacy services is consistently delivered to all patients using effective service leadership and customer skills.
• Works with pharmacy management to recruit, select, hire, orientate, develop, and train new associates. On an ongoing basis, evaluates, coaches, and utilizes performance management practices to motivate and set expectations for BV staff. In collaboration with management, drafts and delivers effective corrective action plans and disciplinary action to technicians performing at substandard levels.
• Manages and reports on daily activity of vertical team members, including monitoring of daily workflow and Pulse reporting.
• Manage patient authorizations specific to Threshold Override Authorizations (TOA), SNF Letters of Agreement (LOA), and the like.
• Monitors and escalates No-Go trends or contract-related claim rejections to Patient Benefits Manager
• Provides ongoing access and training on web tools to the BV/Onboarding team and offers frontline support to address system functionality questions and issues (Ex: provider eligibility portals, copay card portals, applications, etc.)
• Communicate to Pharmacy personnel payor benefit programs and policies and ensure all payer types are handled correctly by the team.
• Handles escalations for difficult BV cases/questions to ensure accurate and timely completion of BV
• Works with Pharmacy Technician Manager and/or Director of Pharmacy Operations on other responsibilities, projects, implementations, and initiatives as needed.

Patient Benefits Supervisor Qualifications...

Education/Learning Experience

Required: High School Diploma or GED. Previous Experience in Pharmacy, Medical Billing, or Benefits Verification

Desired: Associates or Bachelor's Degree, Certified Pharmacy Technician (PTCB), Specialty pharmacy experience

Work Experience

Required: 4+ years pharmacy or benefit verification experience, previous leadership experience

Desired: 5+ years pharmacy or benefit verification experience, 1+ years supervisor experience, Specialty pharmacy experience

Skills/Knowledge

Required: Pharmacy insurance and benefit verification, PBM and Medical contracts, knowledge/understanding of Medicare, Medicaid, and commercial insurance, pharmacy test claim and NCPDP claim rejection resolution, coordination of benefits, NDC medication billing, excellent interpersonal skills, able to work with all levels of management and staff, vast knowledge of pharmacy terminology and process including sig codes, and roman numerals, brand/generic names of medication, advanced typing, math and analytical skills, leadership skills

Desired: Specialty pharmacy operations, independent decision-making abilities, able to conduct research, be resourceful, and self-reliant, excellent communication skills

Licenses/Certifications

Required: Registration with Board of Pharmacy as required by state law

Desired: Certified Pharmacy Technician (PTCB), Advanced Certified Pharmacy Technician with completion of Billing and Reimbursement certification

Behavior Competencies

Required: Independent worker, good interpersonal skills, excellent verbal and written communications skills, ability to work independently, work efficiently to meet deadlines and be flexible, detail-oriented, great time-management skills, leadership