Xtract One is currently looking for a "Partner Success Manager" to join our team! Location: Toronto, ON Work Model: Hybrid - 3 days in office Compensation: $82,980-$112,267, Vacation, Benefits, Sick Days, Bonus, Stock Options Status: Full-time Permanent Vacancy Status: This is a new position within the Sales Department Job Summary: The Partner Success Manager is a strategic orchestrator designed to build the infrastructure for growth. While our Regional Sales Managers (RSMs) handle active selling, the Partner Success Manager is the operative behind every successful partnership, bridging the gap between high-level strategy and operational execution. This role ensures the top of the funnel is overflowing and the bottom of the funnel (paperwork/contracts) is friction-free by ensuring our partners have the tools, territories, and support needed to win. Key Responsibilities: Territory & Resource Planning: - Collaborate with leadership to define and assign partner territories. - Act as the "national dispatcher," strategically assigning local RSMs to partner sellers within specific regions to ensure optimal coverage. - Own the Salesforce (SFDC) deal registration process. You are responsible for ensuring lead hygiene. - Proactively recruit new channel partners by identifying white space in geographic coverage, underserved verticals, and emerging market segments. Joint Marketing & Enablement: - Coordinate and manage the full partner onboarding journey. Including kickoff scheduling and tracking completion milestones. - Co-develop joint marketing plans with partners to drive lead generation. - Work with the GTM team to execute localized partner marketing efforts that drive a consistent stream of new AI weapons detection leads. - Lead sales enablement initiatives, ensuring partners are fully trained on our value proposition and product suite. - Own the partner communication cadence, including product update announcements, enablement resource drops, and program changes. Deal & Pipeline Management: - Oversee lead and deal registration processes to prevent channel conflict. - Manage the "administrative engine": assist with complex paperwork, proposal drafting, and contract lifecycle management. - Support in conducting Partner Business Reviews to ensure accurate pipeline and forecast. Sales Operations Support: - Own all partner records in Salesforce (SFDC) and maintain a national view of partner health and performance metrics. - Ensure a seamless handoff to RSMs once a lead transitions into an active sales cycle. - Own the QBR calendar and preparation process including scheduling, building prep decks, capturing action items, and tracking follow-through across the partner base. Qualifications: - Post-secondary education in Business, Marketing, Communications, or a related field. - 3-6 years of experience in customer success, sales enablement, account management, training, or a related field. - Knowledge of customer lifecycle management, customer retention, and adoption best practices. - Knowledge of sales processes, enablement methodologies, and adult learning principles. - Proficiency with CRM systems and customer success or sales enablement platforms. - Strong analytical thinking and ability to interpret business and customer data. - Effective verbal, written, presentation, and facilitation communication skills. - Strong stakeholder management and relationship-building capabilities. - Ability to collaborate, influence, and achieve results across cross-functional teams. - Demonstrated organizational skills, adaptability, and sound business judgment.