The Role:As a Partner Success Manager at Payabli, you are the
north star for our partners-their trusted advisor and advocate as they navigate their payments journey post-integration. You'll serve as the single source of truth, guiding partners to measurable success while ensuring they maximize the value of Payabli's platform. This is a strategic, relationship-driven role where you'll own a portfolio of partner accounts, acting as the bridge between their business objectives and our cross-functional teams. Whether working with banking partners, HOA management platforms, vertical SaaS companies, or other specialized industries, you'll become the subject matter expert who understands their unique challenges and opportunities. You'll proactively drive adoption, identify growth opportunities, mitigate risks, and ensure that every partner relationship is set up for long-term success. This isn't just account management-it's strategic partnership at scale.
Strategic Partner Management- Own the post-integration experience for a portfolio of partner accounts, serving as their primary point of contact and trusted advisor
- Build deep, consultative relationships with key stakeholders including executives, product leaders, and technical teams
- Develop customized success plans that align partner business objectives with Payabli's capabilities and roadmap
- Act as the voice of the partner internally, ensuring their needs are understood and prioritized across Product, Engineering, Sales, and Operations teams
Partner Enablement & Adoption- Drive platform adoption by coordinating training, feature rollouts, and strategic touchpoints tailored to each partner's needs
- Conduct regular business reviews to assess performance, review key metrics, and identify optimization opportunities
- Proactively monitor partner health indicators and intervene early to address concerns or remove blockers
- Educate partners on industry best practices, compliance requirements, and emerging payment trends relevant to their vertical
Growth & Retention- Identify and execute expansion opportunities including upsells, cross-sells, and new use cases that align with partner goals
- Ensure high retention rates by delivering measurable outcomes, maintaining partner satisfaction, and mitigating churn risk
- Develop and execute strategies to increase transaction volume, merchant acquisition, and revenue generation for partners
- Collaborate with Sales to support contract renewals and identify opportunities for deeper partnership engagement
Problem Resolution & Advocacy- Own issue resolution from intake through resolution, coordinating with Support, Engineering, and Operations as needed
- Manage escalations with urgency and transparency, keeping partners informed throughout the resolution process
- Synthesize partner feedback and pain points to inform product roadmap decisions and service improvements
- Navigate complex situations including underwriting challenges, funding discrepancies, and integration issues with confidence and composure
Data-Driven Decision Making- Track and analyze key performance indicators including partner health scores, processing volumes, approval rates, and merchant concentration
- Provide regular reporting to partners and internal stakeholders on account performance, risks, and opportunities
- Use data insights to make strategic recommendations and drive continuous improvement in partner outcomes
- Maintain accurate records in CRM systems to ensure visibility and collaboration across teams
Required Experience & Skills- 3-5+ years of experience in Client Success, Account Management, or Strategic Partnership roles, preferably in payments, fintech, or SaaS
- Proven track record of managing high-value accounts with measurable retention and growth outcomes
- Strong understanding of payment processing fundamentals, merchant services, and fintech ecosystems
- Exceptional relationship-building skills with the ability to influence and collaborate with executive-level stakeholders
- Outstanding communication skills-both written and verbal-with the ability to simplify complex technical concepts
- Strong analytical and problem-solving abilities with a data-driven approach to decision-making
- Proficiency with CRM platforms, customer success tools, Excel, and business intelligence software
- Self-starter mentality with the ability to work independently, manage competing priorities, and thrive in a fast-paced environment
Nice to Have- Experience working with vertical SaaS platforms or understanding of specific industry verticals (banking, property management, healthcare, etc.)
- Technical aptitude with APIs, integrations, or software implementation
- Experience with customer success platforms like Gainsight or ChurnZero
- Knowledge of payment compliance, underwriting processes, or risk management
- Background in consulting, strategic operations, or business development
Who You Are- A Problem Solver: You love "running to the fire" and view challenges as opportunities to add value
- Customer-Obsessed: You genuinely care about your partners' success and go above and beyond to earn their trust
- Proactive & Resourceful: You don't wait for problems to escalate-you anticipate needs and take action
- Collaborative: You work seamlessly across teams and know how to rally resources to achieve partner outcomes
- Detail-Oriented: You understand that "little things count" and sweat the small stuff to deliver exceptional experiences
- Growth-Minded: You're eager to learn, adapt quickly, and continuously improve your craft
What We Offer- Competitive base salary with strong performance-based upside potential
- Stock options with the potential to unlock more equity as we grow
- Flexible PTO
- Comprehensive medical, dental, and vision insurance401K with company match, HSA, and pre-tax savings programs
- Monthly education fund to invest in your professional development and passion goals
- Fully remote work environment with a collaborative, supportive team culture
We build technology that gets noticed and a workplace where people want to grow their careers.. Our work has been recognized by some of the industry's most respected organizations, including the
2026 Forbes Fintech 50 list, which highlights the most innovative private companies in financial technology,
Inc.'s 2025 Best Workplaces, and
Built In's 2026 Best Places to Work in Miami.Principals only.No external agency submissions. Candidates must apply directly; We will not accept submissions from third-party recruiters or staffing agencies.
