Job TitlePartner Manager
What does a successful Partner Manager, GSP do at Fiserv?As a successful Partner Manager, you will play a vital role within Fiserv and the GSP team acting as a focal point in the service relationship for our largest GSP and their Credit Unions and Financial Institutions. You will manage a very large and strategically important key account, providing support on day-to-day operations and client initiatives.
What you will do: - Serve as one of the primary Partner managers and trusted advisor for assigned GSP partners, credit unions and financial institutions
- Act as the client advocate supporting day-to-day operational activities and strategic client initiatives
- Manage client billing activities, including invoice review, billing accuracy validation, fee reconciliation and resolution of billing discrepancies
- Partner with Finance teams to ensure timely and accurate invoicing, approve applicable billing adjustments, credits and write-offs, and communicate billing impacts to clients
- Monitor revenue-impacting activities and ensure contracted pricing, services and fees are accurately reflected on client invoices
- Coordinate with internal stakeholders to investigate and resolve invoice disputes, billing questions and payment-related concerns
- Support periodic business reviews by providing billing, pricing and service utilization insights to clients and leadership
What you will need to have: - 4 year college degree or equivalent work experience
- Strong written and verbal communication skills with the ability to work with and communicate at all levels of the organization
- Must be a listener, a presenter and a people person
- The ability to work in a fast paced work environment, multi-task, have strong organizational skills and act as a business owner
- Must be able to manage multiple clients concurrently and act urgently to meet deadlines
- Strong collaboration skills to work to get the job done
- Will be required to work outside of standard business hours, on call rotation for incident management
What would be great to have: - Experience in the payments processing or financial services industry
- Previous role(s) in Account Management, Partner Management, Billing, Finance, Operations or Client Relationship Management
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
