Global Payments

Partner Experience Manager

Global Payments • $88K — $105K *
Atlanta, GA 30349Hybrid
Enterprise Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor’s degree in Business, Finance, Technology, or a related field
  • 5+ years of experience in Partner Success, Customer Success, Account Management, or related roles within a B2B SaaS or FinTech environment
  • Strong understanding of SaaS platforms, payment systems, and/or financial technology solutions
  • Exceptional communication, relationship-building, and problem-solving skills
  • Experience with CRM and partner success tools (e.g., Zendesk, Gainsight, Salesforce, HubSpot)
  • Advanced analytical skills to leverage data for strategy.
  • Passion for delivering extraordinary customer service and results.

Responsibilities

  • Serve as the main point of contact for complex partner inquiries and issues
  • Provide detailed troubleshooting for product-related inquiries
  • Respond to partner inquiries via email, chat, or phone professionally
  • Resolve issues efficiently while communicating with stakeholders
  • Maintain deep knowledge of products for advanced assistance
  • Proactively stay updated on product features and best practices
  • Document partner interactions in the ticketing system.

Benefits

  • Participation in training sessions for skills enhancement
  • Opportunity to attend team meetings and brainstorming sessions.
  • Access to a collaborative work environment focused on continuous improvement.
Full Job Description

Make your mark at one of the biggest names in payments.We’relooking for aPartnerExperienceManagerto join our Global Payments for Platformsteam and help us unleash the potential of every business.

Whatyouown as thePartnerExperience Manager

The Partner Experience Manager helps partners get the most value from Worldpay’s products and services by serving as their primary contact, building long-term relationships, improving satisfaction, and supporting retention.

General Duties & Responsibilities

  • Advanced Partner Support

  • Serve as the main point of contact for complex partner inquires and issues.

  • Provide detailed troubleshooting for issuesor questions related to product, authorizations, settlement,funding,reporting,onboarding, and POS devices.

  • Respond to partner inquiries via email, chat, or phone with a professional and solution-focused approach.

  • Resolve issues efficiently and communicate with both internal and external stakeholders throughout the process.

  • Product Expertise

  • Maintain deep knowledge of the platform/product toassistwith advanced configuration, integrations, and workflows.

  • Proactively stay updated on new features, updates, and best practices to guidepartnerseffectively.

  • Collaboration and Escalation

  • Liaise with internal teams, including Technical Account Management, Product, Engineering,Relationshipand Sales todriveissuesto resolution,providingcontext, timing, and rationalefor fixes.

  • Communicate with partners to provide guidance and feedback for consistent knowledge sharing.

  • PartnerFocus

  • Ensure a positive partner experience by providingtimelyandaccurateresponses.

  • Document partner interactions and resolutions in the ticketing system to maintain detailed service histories.

  • Identifytrends in recurring partner issues and communicate insights to improve processes or features.

  • Work with the partner to explain self-service options for ticket deflection.

  • Process and Documentation

  • Contribute to the development and maintenance of partner services documentation, FAQs, and training materials.

  • Suggest improvements to workflows tooptimizeservice delivery.

  • Metrics and Reporting

  • Track and meet performance metrics such asfirstresponse time,next reply time, periodic update time,resolution time, and customer satisfaction ratings.

  • Leverage the ticket data to reporton trends toidentifyareas of opportunity for productenhancements.

  • Continuous Improvement

  • Participate in training sessions to enhance technical skills andpartner experience bestpractices. Actively contribute to team meetings, brainstorming sessions, and initiatives to improve the overall support experience.

Whatyoubring

  • Bachelor’s degree in Business, Finance, Technology, or a related field

  • 5+ years of experience in Partner Success, Customer Success, Account Management, or related roles within a B2B SaaS or FinTech environment.

  • Strong understanding of SaaS platforms, payment systems, and/or financial technology solutions.

  • Exceptional communication, relationship-building, and problem-solving skills.

  • Experience with CRM and partner success tools (e.g.,Zendesk,Gainsight, Salesforce, HubSpot).

  • Advanced analytical skills, with the ability toleveragedata to drive strategy and decision-making.

  • Partner-centric mindset with a passion for delivering extraordinary service and results.

About the team

OurPartnerExperience teams are the face and voice of Global Payments and bring our valueThinkLike a Customer to life every day. TheseGlobalpayershold us accountable for putting our best foot forward in every interaction with ourpartners.

To learn more about our winning teams, check out ourworld-class teamsthatown itevery day.

What makes aGlobalpayer

What makes aGlobalpayer? It’ssimple: Think, Act, Win. We stay curious, always asking the rightquestionsandfinding creative solutions to simplify the complex.We’redynamic,everyWorldpayeris empowered to make the right decisions for their customers. Andwe’redetermined, always staying openandwinning and failing as one.

Does this sound like you? Then you sound like aGlobalpayer. Apply now to write the next chapter in your career.

About Global Payments

Global Payments (NYSE: GPN) is a transaction processors and offers worldwide electronic transaction processing services through their high speed, robust electronic information networks. These networks process billions of business and consumer payment card and money transfer transactions annually for customers in the United States, Canada, Europe and Latin America. Global Payments also provides business-to-business payment card and processing services, such as money transfer, cash management, financial electronic data interchange, management information and reporting services.

Global Payments Careers

Join the dynamic team at Global Payments, a leader in payment technology services worldwide. As a pivotal player in the financial technology sector, Global Payments offers unparalleled job opportunities that propel your career forward through innovation and leadership.

Work You’ll Do

At Global Payments, you’ll engage in meaningful work that directly impacts global commerce. Our team is dedicated to redefining how money moves around the world, and by joining us, you’ll contribute to a secure, seamless payment experience for businesses and consumers alike.

Empower Your Professional Growth

Global Payments is not just a company; it's a vibrant community where career growth is fostered through comprehensive leadership and diversity training programs. We believe in nurturing the skills of our employees with advanced training and ample networking opportunities, ensuring every team member can achieve their career aspirations.

Innovate with Us

Innovation is at the heart of Global Payments. Our employees are encouraged to think big and create solutions that influence the industry. With a culture that thrives on new ideas, we provide the tools and freedom necessary for professional breakthroughs.

Join Our Inclusive Team

Diversity and inclusion are the foundations of our corporate culture. At Global Payments, we celebrate diverse perspectives and believe they contribute to our success. We are committed to creating an inclusive environment where all team members, regardless of their background, can thrive.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional looking for your next challenge or a recent graduate eager to start your career, Global Payments has a position for you. From full-time positions to internships, our hiring process is designed to find not just the right skills but also the right fit for our culture.

Benefits That Work For You

Our employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. From health insurance to retirement plans, and flexible working conditions, we ensure our team is equipped to succeed both at work and in life.

Stay Connected

Stay up-to-date with the latest from Global Payments: - **Explore Careers**: Discover the various career paths available at Global Payments. From technology to customer support, find the role that best suits your skills and passions. - **Prepare for Your Interview**: Gain insights into our interview process and find tips on how to prepare your resume to stand out. - **Learn and Develop**: Find out more about our commitment to employee development and how we support your professional growth through continuous learning and opportunities.

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with Global Payments? Explore our job opportunities and find out how your expertise can help shape the future of global payments.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Global Payments. Join Global Payments and be part of a team that values growth, leadership, and innovation. Together, we can redefine the future of global transactions.
Learn more about Global Payments
Size
25,000 employees
Market Cap
$25.8 billion
Industry
Finance & Insurance
Net Income
$584.5 million
Founded
1967
5 Year Trend
+31.1%
Revenue
$7.4 billion
NASDAQ
GPN
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Global Payments

More Enterprise Technology Jobs

Find similar Partner Experience Manager jobs:

NationwideAtlanta, GA