Required: Top Secret clearance with eligibility for SCI In person in the National Capital Region About you • You love our users, and you want to work with them. This is the single most important requirement. Implementing new software requires the enthusiastic support of our primary user base - skillful action officers and policy analysts integrating information for senior leader decision. You understand this base and they confide in you. Users want you around, and would ask you to grab coffee. • You deeply understand large military and government headquarters and how they connect-you want to apply that knowledge to make the Department better. Planners and policy analysts respect you and care what you have to say. So do flag officers and civilian leaders. You wake up excited each day to improve the military and political bureaucracy and expand the network of integrated analysts. • You like to solve problems. You appreciate systems thinking and connecting people and information in a way that results in quicker and better decisions. And, you understand the incentives across an organization enough to convince an organization to adopt your solution. • You pay attention to detail. People rely on you. On your previous teams, you had a reputation as a workhorse. Example: we're about to run a planning exercise, which will be the clients first exposure to our product. No one is worried, because they know you've taken care of it. • You can get things from large government organizations. You understand how military organizations make decisions and how to influence the process in multiple ways. You can quickly navigate the system to solve unusual requests because you know how the team interacts and can quickly chart the path to success. • You're technically adept. You don't need to code, but you do need to be savvy. You can quickly become a power user of our product and understand it enough to discuss it in sufficient detail with both engineers and casual users. • You work well with customers. You demonstrate strong interpersonal skills by cultivating trust, aligning diverse perspectives, and communicating with clarity and influence. • You're intense about our mission. It's a core part of who you are. • You're proactive and adaptable. Comfortable working autonomously or with cross-functional teams, especially in fast-paced or ambiguous settings. • You communicate clearly, concisely, and candidly. Our Company relies on you to assess the situation within your account and effectively communicate your assessment and recommendations to inform strategic decisions. • You hold a current Top Secret clearance with eligibility for SCI and have the ability to access DOD facilities and installations. Qualifications • Experience in planning or policy analysis, ideally within a military context. You know how typical military organizations are organized and interact across the Department. • Experience in senior military commands (e.g., theater service component or higher, Department or Service, OSD) • Advanced military planning education is preferred (e.g., SAMS, SAW, BSAP, Command and Staff). • Familiarity and experience with defense policy management. • Awareness of protocols for software deployment on classified networks. • Ability to expand business presence to adjacent organizations, with emphasis on software or technology solutions. • Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams. • Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters. • Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes. • Willingness to work onsite regularly with occasional travel as required. • Most importantly, you are a true Onebriefer: • You are obsessed with creating value for real users • You are ambitious, scrappy, and a creative problem-solver • You learn quickly, work iteratively, and naturally seek collaboration • You approach your work with integrity, intellectual honesty, and a low ego • You communicate frankly, clearly, and succinctly • You thrive as a self-starter, embracing autonomy and ambiguity About the job Your mission at each organization under your responsibility, • Own the entire customer relationship, from users to senior officials. • Rapidly expand product usage making Onebrief an indispensable part of daily workflows. You'll need a combination of ordinary training and subtler strategies to get our product used as much as possible. • Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year. Deals should expand over time. • Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement. • Instill the Onebrief brand image. • Enable our expansion to adjacent organizations. • Your responsibilities aren't limited to this list! We're on this great adventure together, and we'll each do what it takes for the team to succeed. You will also: • Lead or support exercises. • Use your observations of our users to recommend product improvements. • Provide face-to-face and remote customer support. • Develop an understanding of customer social dynamics in order to support renewals and future sales. • When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team.