TeleTech

Organizational Transformation Strategist

TeleTech$55K — $126K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in strategic human capital or workforce development
  • Strong relationship management skills
  • Ability to operate effectively in ambiguous environments
  • Expertise in analyzing workforce data using tools like Tableau and Power BI
  • Ability to write clear and compelling content
  • Willingness to obtain a Secret clearance
  • Bachelor's degree in a relevant field

Responsibilities

  • Develop and execute strategic talent management plans
  • Design and implement data collection and analysis initiatives
  • Assess workforce capability and create competency models
  • Launch employee engagement and well-being initiatives
  • Create visually appealing client deliverables independently

Benefits

  • Comprehensive health, life, and disability insurance
  • Financial and retirement planning assistance
  • Professional development opportunities including tuition assistance
  • Paid leave and work-life balance programs
  • Recognition awards for exceptional performance
Full Job Description
Organizational Transformation Strategist The Opportunity: As an Organizational Transformation Strategist, you'll help clients close the gap between the current talent management state and their strategic goals. Leveraging experience in human capital, strategic planning, and industrial organizational psychology, you'll apply a data-driven, human-centered approach to diagnose challenges, uncover performance drivers, and design solutions that elevate organizational effectiveness. In this role, you will work closely with Navy clients to tackle their unique challenges by creating and implementing innovative talent strategies and data-driven solutions. Drawing on your advising acumen and a broad spectrum of expertise in human capital areas such as talent planning, acquisition, development, and sustainment, you will quickly shape ideas to bring about positive change, all while collaborating with a high-performing team and driving progress for our client's dynamic needs. What You'll Work On: • Develop and execute strategic planning and process improvement efforts using change management principles to align talent, capabilities, and business operations. • Design and launch robust data collection efforts, perform advanced data analysis and visualization, use data insights to tell compelling stories, and leverage findings to develop and implement customized recommendations. • Assess workforce capability gaps and mission requirements to develop competency models, career pathways, and customized learning and development initiatives. • Design, implement, and evaluate people-centered initiatives to improve employee engagement, well-being, recognition, communication, succession planning, and knowledge management practices. • Work independently to create visually appealing, data-centric client deliverables. You Have: • 5+ years of experience with strategic human capital, talent management, or workforce development activities • Experience operating and leading in ambiguity • Experience with relationship management, including building and maintaining partnerships with clients and organizations • Experience assessing client programs and processes to identify areas for improvement • Experience analyzing quantitative and qualitative workforce data using established software programs, including Tableau, SPSS, and Power BI • Ability to produce clear and compelling written content • Ability to obtain a Secret clearance • Bachelor's degree Nice If You Have: • Ability to provide writing samples • Master's degree in an Industrial Organizational Psychology field • Human Capital Strategist or Change Management Certification Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $55,200.00 to $126,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Candidate AI Usage Policy AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided. Work Model Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings. • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility. • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility. • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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