Gartner

Organizational Change Management (OCM), Associate Director, State & Local Government, IT Consulting

Gartner • $138K — $163K *
Boston, MA 02115In-Person
Education, Government & Non-Profit
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of consulting experience, particularly with state and local government clients.
  • Proven track record in developing and implementing Organizational Change Management plans.
  • Prosci certification preferred; other relevant certifications are acceptable.
  • Strong facilitation, listening, and communication skills to engage clients effectively.
  • Expertise in project management tools, notably Microsoft Project, along with risk management experience.
  • Experience in a respected management consultancy, focusing on project delivery and business development.
  • Desire to inspire diverse teams and build relationships with senior executives.

Responsibilities

  • Oversee consulting projects in Organizational Change Management, ensuring deliverables meet timelines.
  • Develop high-quality project deliverables such as presentations and technical documents.
  • Build and maintain strong relationships with client management personnel to manage expectations.
  • Facilitate client workshops and interviews, including content development and presentation.
  • Formulate engagement hypotheses and mentor team members on problem-solving techniques.
  • Provide constructive feedback and coaching to enhance team performance and project outcomes.
  • Implement Organizational Change Management plans to support large-scale transformations.

Benefits

  • Opportunity to work with a diverse team of experts and thought leaders.
  • Engagement in high-stakes projects that influence organizational success and technology integration.
  • Access to continuous training and professional development in consulting and change management.
  • Flexible working environment that encourages innovation and collaboration.
Full Job Description
About this role

Our Consulting Associate Directors are responsible for project delivery and oversight along with client relationship management. You will manage teams as an engagement manager, responsible for leading the team to completion, ensuring deliverables are turned in on time. You will also help to create the scope and design of the overall project. Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. Our teams advise clients at the highest strategic level on both big-picture and tactical matters, focusing on how technology enables a wide range of business outcomes.

What you will do
  • Oversee consulting engagements primarily in areas of Organizational Change Management (OCM) Strategy, contributing to budgeting, scoping, and designing project roadmaps to ensure deliverables align with timelines and statement of work objectives.
  • Create high-quality project work-products/deliverables such as presentations, technical or business documents, and quantitative models.
  • Build credibility with client management-level staff and proactively manage client expectations.
  • Facilitate client interviews and workshops, including content development and delivery.
  • Develop engagement hypotheses based on client context and train others on problem-solving techniques.
  • Provide timely constructive feedback and coaching to team members.
  • Meet utilization and sales targets.
  • Mentor junior associates and guide them in project delivery.
  • Leverage knowledge of AI and digital tools to enhance client solutions.
  • Develop and execute Organizational Change Management plans for large-scale transformation projects.
  • Facilitate working sessions and stakeholder engagement to drive adoption.
  • Ensure change management goes beyond communications/training-focus on agency and equipping managers.


What you will need
  • State and local government consulting experience
  • Demonstrated experience creating and executing OCM plans.
  • Prosci certification preferred (other OCM certifications considered).
  • Strong facilitation and listening skills.
  • Attention to detail in presentations and information distillation.
  • Experience managing projects using Microsoft Project.
  • Risk management and status reporting expertise.
  • MBA or other advanced degree preferred.
  • Experience within a well-regarded management consultancy in project delivery and business development.
  • Ability to inspire and motivate professionals from both technical and non-technical backgrounds.
  • Comfortable influencing and building trust-based relationships with senior executives.
  • Intellectual curiosity and creativity in developing solutions to client challenges.
  • Track record in achieving/exceeding revenue targets preferred.
  • Coachable, adaptable, and committed to continuous improvement.


Who you are
  • Self-starter with a no-limits mindset.
  • Passionate about technology and helping clients navigate disruption.
  • High-performing team player with strong collaboration skills.


#LI-KH7

About Gartner

Gartner, Inc. is a research and advisory company that provides information, advice, and tools for leaders in IT, finance, HR, customer service and support, legal and compliance, marketing, sales, and supply chain functions. The company operates in more than 100 countries and has over 16,000 employees. Gartner was founded in 1979 and is headquartered in Stamford, Connecticut.
Learn more about Gartner
Size
16,600 employees
Market Cap
$26.4 billion
Industry
Business Services
Net Income
$266.7 million
Founded
1979
5 Year Trend
+14.1%
Revenue
$4 billion
NASDAQ
IT
* Ladders Estimates

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