JOB SUMMARYSeeking a hands-on OCM Lead to drive adoption, customer communications, and change execution for a Cloud Services Phase 2 rollout. This role will translate technical service launches into clear customer messaging, enablement, and measurable adoption outcomes, while also supporting the transition to steady-state operations. The ideal candidate will possess a blend of strategic communications, change leadership, and hands-on delivery experience within large-scale technology or cloud environments.
Key Responsibilities• Lead end-to-end organizational change management for the Phase 2 cloud services rollout.
• Develop and execute customer communications across email, newsletters, announcements, webinars, and outreach campaigns.
• Partner with technical, operations, marketing, and account teams to support service launches and customer readiness.
• Create training and enablement content that helps customers understand and adopt new services.
• Monitor adoption trends, identify gaps, and implement targeted interventions to improve engagement and experience.
• Manage governance, approvals, reporting, and transition support for steady-state operations.
Required Qualifications• 8+ years supporting transformation, change, or communications programs.
• 2+ years proven experience leading organizational change management for large-scale technology implementations.
• Strong writing, editing, and content development skills.
• Experience in cloud, infrastructure, or managed services environments.
• Executive-level communications and messaging strategy.
• Customer adoption, multi-channel communications, and training enablement.
• Ability to translate technical solutions into clear business-facing communications.
• Strong stakeholder management across client, vendor, and internal teams.
• Highly proactive, execution-oriented, and comfortable balancing strategy with hands-on delivery.
Certifications• PROSCI, ACMP, or similar OCM certification preferred.
