NTT DATA Services

Oracle Financials Functional Support Expert - Remote

NTT DATA Services • $100K — $130K *
Plano, TX 75025In-Person
Finance & Insurance
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 15+ years of experience with Oracle eBusiness focusing on financial modules like GL, AP, AR, and more.
  • Strong knowledge of integrations with systems like Coupa and Concur.
  • Technical proficiency in Oracle AOL, SQL, PLSQL, and Shell Scripts.
  • Deep understanding of end-to-end accounting and financial processes.
  • Capability to support the Zuora-RMS effectively upon onboarding.

Responsibilities

  • Ensure compliance with security policies and SOX procedures.
  • Collaborate with developers to resolve production issues efficiently.
  • Manage the queue of support cases and troubleshoot issues with users.
  • Assist in User Acceptance Testing with product owners and business systems analysts.
  • Document all support processes, manuals, and operational procedures.
  • Participate in technical reviews and provide valuable feedback.
  • Provide L1 and L2 application support while adhering to KPIs/SLAs.

Benefits

  • Flexible remote work options.
  • Opportunity to work on a high-impact team.
  • Engagement with cutting-edge financial technology.
  • Exposure to diverse systems and integrations.
  • Dynamic work environment with on-call support opportunities.
Full Job Description
Req ID: 378898

We are currently seeking a Oracle Financials Functional Support Expert - Remote to join our team in Plano, Texas (US-TX), United States (US).

Oracle Fin Functional expert-On-site

Role/Responsibilities

  • Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls
  • Work with Developers to triage production bugs
  • Manage the queue of cases and work with users and other support teams to troubleshoot production issues
  • Work with Product owners, BSA to support User Acceptance testing
  • Work with Product owners and BSA to validate and sign off on Supportability functionality
  • Participate in technical design review discussions with solution architects and provide feedback.
  • Document support process, standard operational procedures, support reference manuals.
  • Candidate should be able to pick up the Zuora-RMS(Revenue Management System) effectively and quickly on the job and support


Qualifications:
  • 15+ years of experience implementing and supporting Oracle eBusiness with emphasis on the General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Fixed Asset, Purchasing, EBTAX, Vertex, AGIS, Zuora-RMS(Revenue Management System), Brazil localization, and System Administrator activities


  • Should be able to navigate through end-to-end across multiple systems like Coupa, Concur and other Integrations. Strong process knowledge is essential to bring effectiveness into the role
  • Technical expertise in Oracle AOL, Packages, Procedures, Workflows, Reports, Shell Scripts etc.
  • Expertise in Oracle SQL plus, PLSQL, SQL developer to analyze the underlying data in the table
  • Expertise in Accounting and Financial Processes end-to-end Source to Procure & Record to Report;


General work requirements:

  • Candidate should clear the client specific BGV prior to onboarding.


  • Candidate should support the users in PST timezone, (7:00 p.m. Dallas / 9:00 p.m. Brazil),, particularly during period closures & Friday evenings and may run later as there is no India team coverage available on Saturday morning to transition support


  • Provide L1 and L2 support for the Application Maintenance engagement which is heavy off-shore and lean on-shore.


  • Before getting into L1/L2 Support, person should be able to take KT as needed as per the defined process, provide support as per KPIs/SLAs, proficient in adhering to the support process and procedures as per the ITSM/ITIL standards,
  • 24x5 off-shore / On-site/ Near-shore model on working days, week-end on-call for Hi-Sev/Hi-Pri tickets - Demonstrate. Positive work attitude & communication in work co-ordination thru collaboration channels, e-mails & meetings, status reporting, Demonstrate effective On-site/Off-shore/Near-shore collaboration
  • To be able to independently work and at the same time, be a good team player to collaborate with stake holders as necessary.
  • Escalate issues to the Delivery Manager, in a timely manner and be associated for issue resolution.

About NTT DATA Services

NTT DATA Corporation is a Japanese multinational information technology service and consulting company headquartered in Tokyo, Japan. It is partially-owned subsidiary of Nippon Telegraph and Telephone. Japan Telegraph and Telephone Public Corporation, a predecessor of NTT, started Data Communications business in 1967. NTT, following its privatization in 1985, spun off the Data Communications division as NTT DATA in 1988, which has now become the largest of the IT Services companies headquartered in Japan.
Learn more about NTT DATA Services
Size
151,991 employees
Industry
Technical Services
Founded
1988
NASDAQ
NTTDF
* Ladders Estimates

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