OPERATIONS SUPPORT OFFICER

City of Toronto • $74K — $99K *

Toronto, ON M3C 0E3In-Person

Education, Government & Non-Profit

Less than 5 years of experience

Today

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Job Overview by Ladders

Qualifications

Post-secondary education in relevant discipline or equivalent experience.
Experience in research, report writing, and correspondence for senior management.
Background in coordinating projects and managing multi-faceted processes.
Proficient in Microsoft SharePoint and Office 365 apps, SAP, ActiveNet, and Kronos.
Knowledge of park planning, recreation, or urban forestry is a plus.
Strong organizational, analytical, and multi-tasking capabilities with attention to detail.
Working knowledge of health, safety, human rights legislation, and corporate policies.

Responsibilities

Implement detailed plans and recommend policies for program requirements.
Coordinate special projects and prepare briefing notes, updates, and reports.
Collect, maintain, and analyze data for team projects and prepare reports.
Liaise with divisions, residents, and partners; manage correspondence.
Support preparation of Council and Committee reports and documents.
Create and maintain records in accordance with policies and retention periods.
Track and respond to internal and external complaints and inquiries.

Benefits

Monday to Friday, 35 hours per week work schedule.
Permanent and temporary positions available.
Opportunity to work with a diverse team in Parks and Recreation.
Potential for professional development and training resources.
Engagement in community-focused initiatives and events.

Full Job Description

Job ID: 63735
Job Category: Business Operations
Division & Section:Parks & Recreation, Client and Business Services and Parks Planning & Strategic Initiatives (Transit)
Work Location: Metro Hall, 55 John St, Toronto, ON M5V 0C4
Job Type & Duration: Full-time, 1 Permanent Vacancy (Client and Business Services) and 1 Temporary (9 Months in Parks Planning and Strategic Initiatives) Vacancy
Salary Range: $74,718 - $99,947
Hiring Zone: $80,779 - $87,582
Shift Information: Monday to Friday, 35 Hours Per Week
Affiliation: Non Union
Number of Positions Open: 2
Posting Period: 05-Jun-2026 to 19-Jun-2026

Job Description:

The Operations Support Officer provides functional support at a district or unit level to the Client and Business Services and Parks Planning and Strategic Initiatives sections of Parks& Recreation, through communications, analysis and reporting, and other centralized operational support functions.

Major Responsibilities:

Implements detailed plans and recommends policies/procedures regarding program specific requirements.

Coordinates special projects and assignments, and prepares briefing notes, status updates, and reports.

Supports and participates on team projects, collects, maintains and analyzes data, researches information and prepares reports.
Liaises and prepares correspondence with other Divisions, residents, councillors, and internal and external partners.
Supports the preparation of Council and Committee reports and supplementary documents.
Creates, develops, and maintains electronic and hardcopy files, inventory, spreadsheets, and databases ensuring records are maintained in accordance with Corporate and Divisional policies and retention periods.
Tracks, investigates and responds to both internal and external complaints, correspondence and enquiries.
Attends meetings with City staff across the corporation as well as with residents, councillors, internal, and external partners and prepares meeting reports.
Assists with the administration of the annual budget and support of cost recovery for, leases, licences and agreements for the district/unit and ensures that expenditures are maintained within approved budget limitations through the variance reporting process.
Monitors and prepares summary documents related to revenue, invoicing, and billing, including cost recovery, and coordinates with financial partners to track and report out on financial matters to management.
Monitors and prepares summary documents related to sponsorships and donations, including deposits, tracking, reporting, and journal vouchers.
Supports onboarding of new staff and prepares technical, access, and other resources.
Provides and coordinates technical and educational training, professional development requirements, and training resources for staff and staff teams
Supports staff health and safety and corporate security initiatives.
Coordinates and responds to information requests, including Freedom of Information (FOI) and information audit requests.
Supports procurement coordination for the unit, including research, requests for quotation, obtaining equipment and supplies, RPGS and payment processing.
Effectively communicates changes in policies and procedures within the Branches and Division.
Supports planning and implementation of special events, e.g. openings and ribbon cuttings.
Reviewing and responding to business proposals and administers intake of requests.
Supports with the administrative tasks related to leases, licences, and agreements, including but not limited to inputting contracts, quality assurance of account and contract set up, collection of insurance and other required documents, managing aging reports, following up with outstanding balances, and reviewing of agreement terms for inquiries.
Performs other related duties as assigned.

Key Qualifications:

Your application must describe your qualifications as they relate to:

Post-secondary education in a discipline pertinent to the job function (i.e. Recreation Leadership, Urban Planning, Recreation, Humanities, Physical Education, Finance, Business Administration/Management, etc.) and/or equivalent combination of education and experience.
Experience in researching, developing and writing reports and correspondence for the consideration of senior management.
Experience with coordinating projects and large scale, multi-faceted process/program coordination.
Experience and proficiency in use of technological applications including Microsoft SharePoint and Office 365 Suite applications (e.g. Word, Excel Power point, Access), SAP, ActiveNet, and Kronos.
Experience in park planning and design, recreation, parks operations, or urban forestry is considered an asset.
Excellent organizational, analytical and multi-tasking skills. Detail oriented with the ability to meet deadlines and assess priorities.
Working knowledge of health and safety, human rights and labour relations legislation, corporate standards, policies and procedures, including but not limited to Employment Standards Act, AODA, Human Rights Code and Occupational Health and Safety Act.
Excellent customer service and interpersonal skills with demonstrated ability to communicate clearly and effectively, both verbally and in writing, with a variety of audiences
Ability to use discretion and maintain confidentiality while working with issues of a sensitive nature.
Ability to work independently and cooperatively with multi-disciplinary groups and others in a team environment.
Knowledge of City's Financial Reporting policies and procedures (i.e. variance reporting and accruals).
Understanding of the wide range of Parks and Recreation core functions, services and current issues facing the division.
Excellent interpersonal skills with the ability to establish and maintain effective working relationships with all levels of staff and external contacts including strategic partners.
Class G Driver's Licence with City licence or use of a personal vehicle for City use.

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