City of Toronto

OPERATIONS SUPPORT ANALYST 1 (Data Centre Infrastructure)

City of Toronto$97K — $107K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Post-secondary education in Computer Science or related field or equivalent experience.
  • Experience in a Tier-3 Data Centre infrastructure environment.
  • Familiarity with electrical power distribution and structured cabling.
  • Knowledge of IT Change Advisory Board processes and asset management.
  • Experience in enterprise systems monitoring and troubleshooting.
  • Proficient with ITIL®, CAD®, Visio®, and Sunbird DCIM software.

Responsibilities

  • Support operation of IT hardware, software, and networks at an enterprise level.
  • Monitor enterprise system performance and take proactive actions to optimize them.
  • Manage user accounts across the enterprise, including administration and changes.
  • Analyze user inquiries and develop problem-solving plans or solutions.
  • Assist with assessing and implementing system upgrades or enhancements.
  • Collaborate with project teams to design and implement IT solutions.
  • Review and recommend improvements to operational processes and procedures.

Benefits

  • Work in a full-time temporary role with a structured schedule.
  • Access to a supportive work environment within a major urban center.
  • Engagement with cutting-edge technology in data center operations.
  • Opportunity for professional development and skills enhancement.
Full Job Description
  • Job ID: 64372
  • Job Category: Information & Technology
  • Division & Section: Technology Services, Enterprise Services & Operations
  • Work Location: Metro Hall, 55 John St., Toronto, ON M5V 3C6
  • Job Type & Duration: Full-time, Temporary (12 months) Vacancy
  • Hourly Rate and Wage Grade: $47.07 - $51.58
  • Shift Information: Monday to Friday, 35 hours per week
  • Affiliation: L79 Full-time
  • Number of Positions Open: 1
  • Posting Period: 08-Jun-2026 to 22-Jun-2026


Reporting to the Supervisor, Data Centre Operations, you will participate in the implementation, administration, and optimization of Data Centre Operations, and provide ongoing support for all information technology solutions in accordance with the IT Division's information technology methodology, standards, and strategic directions.

Major Responsibilities:

Your primary responsibilities as an Operations Support Analyst 1 (Data Centre Infrastructure) will be varied. Specifically, you will:

  • Performs operation support of software, hardware and network facility at enterprise level using monitoring and diagnostic tools to ensure the operation and maintenance of the technologies and solutions are cost effective.
  • Monitors enterprise systems and network usage, performance and capacity; and ensures pro-active action is taken for the production systems and solutions.
  • Performs enterprise-wide user accounts administration including addition, deletion and change of user accounts.
  • Responds to user inquiries, investigates and analyzes problems and develops solutions and/or action plans. Liaises with users, other technical support staff and/or vendors to resolve problems.
  • Provides assistance and operational support in the assessment and implementation of upgrades and/or enhancements to the existing systems.
  • Works as part of a technical project team to determine requirements, research, evaluate, recommend, design, implement, and provide operational/technical support for system software, platform hardware and/or network solutions.
  • Reviews the effectiveness of operational standards, procedures and processes and recommends changes.
  • Monitors the operation of enterprise computer hardware, system software, business applications, network and network connectivity to maintain high system availability.
  • Administers security procedures and processes at enterprise level to protect the integrity of corporate business applications and data access.
  • Administers and controls the enterprise systems and their components.
  • Ensures most effective tools, utilities and technologies are used in operation and enterprise system management.
  • Performs and monitors enterprise system back up and recovery procedures.

Key Qualifications:

Your application for the role of Operations Support Analyst 1 (Data Centre Infrastructure) should describe your qualifications as they relate to:

  1. Post-secondary education in Computer Science or a related discipline, or an approved equivalent combination of education and/or related work experience.
  2. Experience working in a Tier-3 Data Centre infrastructure environment, including familiarity with medium voltage electrical power distribution, single phase and three phase power circuits, space planning, air flow management, and all aspects of structured cabling.
  3. Experience with CAB (IT Change Advisory Board) and in adhering to change, configuration, and asset management processes.
  4. Experience with batch and online workload processes, job scheduling, documentation, troubleshooting and incident reporting.
  5. Experience with enterprise systems monitoring.
  6. Considerable experience with" ITIL®, CAD®, Visio® and Sunbird DCIM software products.

You must also have:
  • Must possess and be able to maintain a valid Province of Ontario Class "G" Driver's License and must qualify for the City's equipment operating permits and requirements.


NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

About City of Toronto

City of Toronto provides its users with information on the lifestyles, business, and locations of Toronto. Lifestyle information consists of health, energy, services, children’s services, arts, culture, festivals, events, housing, and transportation. Business-related information consists of investments, startups, reports, event planning, and city-based partnerships. Furthermore, it provides its users with history, facts, images, events, and attractions of Toronto. City of Toronto is based in Ontario.

City of Toronto Careers

There has never been a better time to explore the diverse job opportunities at the City of Toronto—the hub of professional growth and innovation in the region.

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Join the City of Toronto’s dynamic team to assist in transforming the city through public service and innovative leadership. The City of Toronto offers a unique position in the marketplace, combining public administration with cutting-edge initiatives that enhance the lives of its residents. Engage with a team of skilled professionals dedicated to fostering a culture of diversity, equity, and inclusion. The City of Toronto is not just a place of employment; it is a place where careers flourish and where the professional environment encourages continuous personal and professional development.

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Innovative Work

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Professional Growth and Development

The City of Toronto is committed to nurturing the careers of its employees with unmatched training, development programs, and leadership opportunities. Whether through professional development workshops, leadership training, or diversity training, the City ensures that every team member has the tools to succeed.

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From internships to full-time positions, the City of Toronto offers a range of job opportunities that cater to various skills and career aspirations. Positions in healthcare, engineering, finance, urban planning, and more are available, providing a broad spectrum of career paths for job seekers.

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