Role OverviewThe
Associate Manager - Insurance Operations & Financial Control plays a critical role in driving
operational excellence, quality, and financial discipline across insurance business process transactions. This role supports managed services delivery by improving efficiency, managing risk, and ensuring compliance with internal and external standards.
Working closely with leadership, operations, quality, and finance teams, the Associate Manager helps optimize performance, strengthen controls, and deliver consistent, high-quality outcomes for our clients.
Key Responsibilities
- Support the management of business process transaction teams, ensuring accurate, compliant, and timely execution of day-to-day operations.
- Drive continuous process improvement initiatives focused on quality, scalability, efficiency, and cost optimization.
- Monitor, analyze, and report on operational KPIs, SLAs, quality metrics, and customer complaint trends.
- Ensure adherence to quality assurance frameworks, including audits, root-cause analysis, and corrective/preventive action plans.
- Support operational and financial controls, including budgeting, forecasting, productivity tracking, and cost management.
- Partner with leadership to identify risks, implement controls, and ensure regulatory and contractual compliance.
- Analyze transactional and operational data to identify trends, inefficiencies, and improvement opportunities.
- Support strategic initiatives related to process optimization, automation, and service delivery enhancements.
- Act as a liaison between senior leadership, clients (as applicable), and operational teams, ensuring alignment and clear communication.
- Support customer complaint management by investigating issues, coordinating resolutions, and implementing preventive actions.
- Assist with resource planning, capacity management, and workforce allocation to meet evolving business demands.
- Coach and mentor team members, fostering a culture of accountability, quality, and continuous improvement.
Basic Qualifications- Bachelor's degree in Business, Operations, Finance, or a related field, or an equivalent combination of education and experience.
- Typically 6+ years of relevant industry experience, including 2+ years in a supervisory or similar role.
- Experience managing or supporting business process transactions in an operations-driven environment.
- Strong knowledge of business process management, operational controls, and performance measurement.
- Proven analytical skills with the ability to translate data into actionable insights.
- A continuous learner with the ability to stay current on industry trends, tools, and technologies.
Preferred Qualifications- Advanced degree in a relevant field.
- Experience in quality management, operations management, or financial control functions.
- Relevant certifications such as Six Sigma (Green/Black Belt), PMP, Lean, or equivalent.
- Experience managing customer escalations or complaints in a service delivery environment.
Key Competencies- Operational excellence and process improvement mindset
- Strong quality, risk, and compliance orientation
- Financial and analytical acumen
- Effective communication and stakeholder management
- Strong problem-solving and decision-making skills
- Ability to thrive in a fast-paced, metrics-driven environment.
Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $61,400 - $114,000.
Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
