Royal Bank of Canada

Operations Strategy and Transformation - Senior Manager

Royal Bank of Canada$90K — $160K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 4-year degree or equivalent experience; high school diploma plus 5+ years of relevant industry experience.
  • 2+ years of strategic thinking and long-term planning experience with enterprise perspective.
  • Strong business acumen and understanding of competitive dynamics.
  • Proven ability to influence leaders and manage relationships across C-suite stakeholders.
  • Expertise in organizational change methodologies and frameworks.

Responsibilities

  • Assist in developing and executing comprehensive transformation strategies.
  • Lead large-scale organizational change initiatives to manage transitions effectively.
  • Design innovative operating models to improve efficiency and service delivery.
  • Establish change governance and frameworks to support transformation efforts.
  • Facilitate stakeholder alignment and collaboration across business units.
  • Leverage analytics to inform strategic planning and decision-making.
  • Mentor operations leaders to build change-capable teams.

Benefits

  • Comprehensive Total Rewards Program including bonuses and flexible benefits.
  • Leadership support for development through coaching and management opportunities.
  • Impactful work affecting both communities and operations.
  • Dynamic, collaborative work environment with a high-performing team.
  • Flexible work/life balance options to promote employee well-being.
  • Challenging work with opportunities for growth and increased responsibilities.
  • Variety of job opportunities across the organization.
Full Job Description
Job Description

What is the opportunity?

This Senior Manager role in US Wealth Management Operations leads transformational organizational changes and develops strategic initiatives to enhance operational excellence and competitive positioning. The incumbent serves as a strategic advisor to the Transformation Head, supporting enterprise-wide transformation programs, designing future-state operational models, and developing strategic roadmaps aligned with RBC's business objectives. The role requires visionary leadership, sophisticated change management expertise, and advanced strategic planning skills to orchestrate large-scale organizational transitions while building organizational resilience. The successful candidate will lead cross-functional initiatives, develop operational strategy informed by analytics, mentor operations leaders, and drive cultural transformation by reimagining processes and fostering an innovation-driven culture.

What will you do?

This position represents a strategic leadership role within US Wealth Management Operations, focusing on the identification and execution of key productivity, efficiency, and service-enhancing initiatives aligned with RBC Operations and Industry objectives.

The incumbent serves as an operational delegate for the US WM Operations Director, providing expert guidance on Operations, firm, and industry initiatives. Key responsibilities include:

  • Assist Executive leadership in the Development & Execution of Transformation Strategy: Create comprehensive transformation roadmaps and strategic plans aligned with RBC's business objectives and operational vision
  • Lead Organizational Change Initiatives: Spearhead large-scale change programs, managing transitions, stakeholder adoption, and organizational culture transformation
  • Design Future-State Operating Models: Architect innovative operational models that enhance efficiency, service delivery, and competitive positioning
  • Establish Change Governance & Frameworks: Create governance structures, change management protocols, and organizational frameworks to support transformation
  • Manage Strategic Stakeholder Alignment: Facilitate executive-level collaboration, build consensus across business units, and ensure alignment throughout transformation journeys
  • Develop Strategic Insights & Analytics: Leverage advanced data analytics and market intelligence to inform strategic planning and transformation decisions
  • Coach & Mentor Operations Leadership: Develop operations leaders, build change-ready teams, and cultivate organizational capability for sustained transformation. Articulate compelling change stories, communicate strategic direction, and inspire organizational commitment to transformation
  • Represent Operations at Executive Level: Serve as a thought leader and strategic advisor, contributing operational expertise to enterprise-wide strategic initiatives, sharing key performance indicators, track progress, and measure impact on operational and business outcomes.


What do you need to succeed?

Must-have:
  • 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 5+ years of securities, banking, technology, communications and/or job specific industry experience
  • 2+ years demonstrated strategic thinking and long-term planning capabilities with enterprise-wide perspective and systems thinking. Ability to articulate compelling organizational vision and transformation value
  • Business acumen and understanding of competitive landscape Executive presence and credibility with C-suite stakeholders
  • Strong interpersonal and relationship management skills. Expertise in large-scale organizational change methodologies and frameworks. Ability to build consensus and align diver stakeholders and influence without authority across business units and departments


Nice-to-have
  • 3+ years change governance and program management capabilities experience
  • 3+ years cultural transformation and organizational development experience


What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Flexible work/life balance options
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities
  • Access to a variety of job opportunities across business


The good-faith expected salary range for the above position is $90,000 - $160,000 depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
  • Drives RBC's high-performance culture
  • Enables collective achievement of our strategic goals
  • Generates sustainable shareholder returns and above market shareholder value


Job Skills
Adaptability, Crisis Management, Decision Making, Delegating Tasks, Group Problem Solving, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

250 NICOLLET MALL:MINNEAPOLIS

City:

Minneapolis

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-04-02

Application Deadline:

2026-08-12
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

About Royal Bank of Canada

Royal Bank of Canada Careers

Join the dynamic team at Royal Bank of Canada (RBC), a global leader in financial services and a company committed to excellence and innovation. At RBC, we offer a wide range of job opportunities that empower professionals to shape their career paths with leadership, diversity training, and continuous growth.

Work You’ll Do

At Royal Bank of Canada, we are not just hiring; we are building a culture of innovation and leadership. Our team members are at the forefront of the financial industry, driving transformation and delivering targeted solutions that meet the evolving needs of our clients and communities.

Explore Job Opportunities and Employment at RBC

Whether you are starting your career or looking to take it to the next level, RBC offers positions that challenge your skills and fuel your ambition. From entry-level positions to leadership roles, our job opportunities span across various functions and regions. Join us and be part of a team that values professional growth and diversity.

Internship and Professional Development

Kickstart your career with an internship at Royal Bank of Canada. Our internships provide invaluable hands-on experience, networking opportunities, and insights into the financial services industry. Interns at RBC gain the skills necessary to excel and are often considered for full-time positions within the company.

Benefits and Culture

At RBC, we prioritize the well-being and satisfaction of our employees. Our benefits package is designed to support our team members at every stage of their life and career. RBC’s culture is built on a foundation of respect, integrity, and responsibility, fostering an environment where everyone can thrive.

Career Growth and Innovation

We believe in nurturing the potential of our employees through continuous learning and career development programs. At RBC, you will find endless opportunities to grow professionally through on-the-job experiences, formal training programs, and leadership development initiatives. Our commitment to innovation means we are constantly seeking out new ideas and perspectives, making RBC a perfect place for those who aim to lead and innovate.

Diversity and Inclusion

Diversity is our strength. At Royal Bank of Canada, we are committed to building an inclusive workplace where every employee feels valued and respected. Our diversity training programs are designed to educate and inspire, creating a more inclusive and equitable workplace.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with RBC today and be part of a world-class team known for its commitment to client service, community involvement, and innovation.

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Learn more about Royal Bank of Canada
Size
86,007 employees
Market Cap
$130.3 billion
Industry
5 Year Trend
+8.7%
NASDAQ

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