Overview:
The Operations Site Lead is responsible for assisting in oversight of the operations. They will act as the liaison between Transdev Management and Transdev employees. They are responsible for oversight of daily tasks by the Fleet Deployment Specialists, Site Coordinators, and Driverless Roadside Assistance Specialists to ensure efficient delivery of the missions requested by our Clients.
The Site Lead is responsible for assisting in creating the weekly schedule, documenting issues, escalating appropriately, and upholding all company policies. Operations Site Leads are expected to also provide clear, concise, professional, and accurate feedback to direct reports.
Key Responsibilities:
- Operate and Maintain Transdev's high standard of safety
- Be the deputy for technology by communicating courteously always with management, clients, engineers, and the public
- Ensures that delays in service are recorded and communicated. In addition, make sure all accidents or breakdowns are handled appropriately
- Responds to system emergencies; investigates and completes accident reports, incidents, safety escalations, and customer complaints; including post-accident drug and alcohol testing according to policy
- Monitors and records employee absence and tardiness
- Conducts applicable shifts pre-brief and debrief meetings, communicating announcements to the team
- Support the operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders
- Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offer ideas towards resolution
- Ensures compliance throughout the division to global process standards and works on continuous improvement initiatives
- Maintain high degree of confidentiality of all information
- Application of policies, procedures, and standards throughout includes taking personal responsibility for the safety of self and others
- Ensuring timely shift start and efficient vehicle deployment
- Responsible for covering any day to day operational needs in case of call outs or staff shortage
- Ensure the Transdev managed fleet of vehicles remain operational by being responsible for day-to-day maintenance, procuring supplies, and maintaining relationships with third party vendors.
- All other duties as required
Required Knowledge Skills and Abilities (KSAs):
- Proficiency with using a touchscreen smartphone
- Ability to use a computer to generate reports and schedules
- Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes
- Good written and oral communication skills
- Ability to organize and perform work efficiently with strong attention to detail
- An awareness and willingness to use Operational Excellence tools and techniques
- Excellent written and verbal communication skills
- Ability to communicate effectively to a large group of people
- Experience with performance metrics and process improvement
- Ability to work for different managers
- Proven track record of meeting or exceeding of department performance goals
- Demonstrated problem solving skills and analytical skills
- Must be able to work either early mornings, evenings, and/or weekends, flexible shift if needed
- Must be eager, self-starter, and demonstrate good judgment, in fast-paced, high stress environments
- Punctual, reliable, and team player
- Must be able to type at least 40 adjusted wpm
Required Education and Experience:
- Associates degree (and / or equivalent job experience)
- 1 year Autonomous Vehicle Operations experience
- Experience with program management tools and Google Workspace
- Experience in vendor relationship management
- Experience leading teams to a successful conclusion
Preferred Education and Experience:
- Bachelor's degree or higher
- Leadership experience including direct reports
Physical Requirements:
- Long periods of standing, walking, and sitting
- Must be able to withstand working outdoors in inclement weather
- Occasionally required to climb or balance; stoop; kneel; crouch; or crawl
- Occasionally required to lift and or move up to 45 pounds
- May work in extreme heat and cold, and in damp environment with moderate noise
- Remaining work is accomplished in an office or in a cubicle space equipped with a telephone and computer; time is spent sitting, typing, or looking at a computer
- Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
Pre-Employment Requirements:
- Must be 21 years old
- All Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening
- Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program
- Transdev reserves the right to perform ongoing background checks for all employees except in states where this is prohibited by state law. Transdev will consider qualified applicants with criminal histories, consistent with legal requirements
- Employees must maintain an acceptable Driving Record suitable to being approved to drive as part of their regular duties. Records are monitored on an ongoing or regular basis pursuant to local state law
- Ability to qualify for an Autonomous Vehicle Tester (AVT) license in states and positions where it's required
- If based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time as required by the USCIS
