Microsoft

Operations Program Manager

Microsoft • $97K — $188K *
Redmond, WA 98052In-Person
Business Services
Less than 5 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Operations, Finance, or related field plus 4+ years of program management experience.
  • Master's degree and 6+ years of experience, or Bachelor’s plus 8+ years of experience in program management or process improvement.
  • Experience in fast-changing environments, adept at adjusting to new priorities and technologies.
  • Curiosity and problem-solving mindset with a focus on root cause analysis.
  • Ability to operate in ambiguity and turn vague ideas into actionable plans.
  • Experience in creative, marketing, or campaign operations across multiple stakeholders.
  • Familiarity with project management platforms and AI-enabled tools.

Responsibilities

  • Research workflow patterns across the Brand & Advertising organization to inform program priorities.
  • Identify and implement improvements for existing programs and establish new ones.
  • Define program requirements and create project plans that engage cross-functional teams.
  • Establish success criteria and performance metrics like KPIs and OKRs.
  • Execute communication plans for new processes and tools, ensuring stakeholder engagement.
  • Maintain effective communication rhythms and oversight for operations workstreams.
  • Analyze performance metrics to identify risks and drive program improvements.

Benefits

  • Comprehensive health coverage including medical, dental, and vision plans.
  • 401(k) plan with employer matching contributions.
  • Generous paid time off and flexibility for work-life balance.
  • Professional development opportunities and education reimbursement.
  • Employee discounts and perks at various retailers and service providers.
Full Job Description
Overview

The Global Brand & Advertising team at Microsoft is building a modern operations organization to support high-impact brand and campaign work at global scale.

The Operations Program Manager supports the operating system that enables this work. The role partners with the Operational Strategy Lead, Workflow & Traffic Lead, and Platform & AI Lead to keep programs moving, surface risks, and bring structure to day-to-day execution. This role reports to the Director of Operations.

Technology, priorities, and ways of working are shifting quickly in this space. We are looking for an adaptable problem solver who is curious by nature, comfortable navigating ambiguity, and able to take an early-stage idea and move it into execution without waiting for every detail to be defined. This is a hands-on coordination role for someone energized by figuring things out, learning how a complex creative organization runs, and growing into a broader program management career at Microsoft.

Responsibilities

Program Planning and Design
  • Assist in researching how work flows across the Brand & Advertising organization, including intake patterns, demand signals, and stakeholder needs, to help inform program scope and priorities.
  • Help identify opportunities to improve existing programs and stand up new ones, including intake, prioritization, capacity planning, AI pilots, and reporting rhythms.
  • Assist in defining program requirements, identifying resource needs, and building project plans that align cross-functional teams (Campaigns, Strategy, Design, Copy, Production, Platforms/Web) on a shared plan of record.
  • Learn to define success criteria and performance metrics (OKRs, KPIs) such as on-time delivery, capacity utilization, and intake quality.

Program Excellence and Execution
  • Help define and execute landing and communication plans for new processes and tools, including target audiences, rollout sequencing, and adoption messaging.
  • Maintain the rhythm of business across operations workstreams, ensuring participants and stakeholders are communicating on the necessary cadence with oversight from senior leaders.
  • Work across teams to ensure program requirements are understood and met.
  • Help evangelize operations programs to partners across the organization, using data and performance metrics to demonstrate value and gain buy-in for new ways of working.

Business Program Management
  • Contribute to program plans across operations workstreams, including timelines, milestones, financial tracking, performance metrics, and resource needs.
  • Communicate program status to stakeholders and hold them accountable to schedules, risk mitigation plans, and intake standards, providing early visibility into risks and delays.
  • Help Strategy, Creative, Design, Production, and Platforms execute program processes rigorously and efficiently across the operations ecosystem (Workfront, Brand Central, Campaign DAM, Brand Guidance Agent).
  • Support PO and MUP tracking, vendor onboarding logistics, and budget visibility in partnership with the Operational Strategy Lead.

Business Program Evaluation and Improvement
  • Help run regular review rhythms (weekly status, monthly business reviews) to identify what is working, where work is stuck, and where the operating model needs adjustment.
  • Help the Global brand & Advertising organization collect and evaluate performance metrics across operations, including capacity utilization, intake quality, on-time delivery, AI pilot adoption, and stakeholder feedback.
  • Assist senior team members in turning data into insights that surface risks and improvement opportunities and help capture lessons learned to streamline future work.
  • Help develop the enablement materials, training, and documentation required to drive adoption of new programs, tools, and ways of working across the organization.

Skills
  • Business Intelligence (BI)
  • Business Relationship Management
  • Continuous Improvement
  • Financial Analysis
  • Operational Excellence
  • Persuasion/Storytelling


Qualifications

Required/Minimum Qualifications
  • Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
    • OR equivalent experience.

Additional or Preferred Qualifications
  • Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement
    • OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement
    • OR equivalent experience.
  • Expereince working in a fast-changing environment, with the ability to adjust quickly as technology, priorities, and ways of working evolve.
  • Curious by nature, with a problem-solver's mindset and a habit of asking questions, digging into root causes, and proposing practical solutions.
  • Comfortable operating in ambiguity, able to take an early-stage idea or rough direction and move it forward into a clear plan and concrete next steps.
  • Experience supporting creative, marketing, or campaign operations in a fast-paced, multi-stakeholder environment.
  • Expereince with workflow and project management platforms (e.g., Workfront, Asana, Jira, Smartsheet) and digital asset management systems.
  • Experience working with AI-enabled tools and an interest in helping teams adopt new technology.
  • Experience manageing multiple concurrent workstreams


Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600.00 - $188,400.00 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000.00 - $206,400.00 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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