Purpose: The Operations Performance Controller uses financial and operational analysis to observe, collect, understand, communicate, and report company operational data as measured against key performance indicators. This role conducts operational and financial analysis in support of development and joint venture activities, as well as provides financial and operational support to the location or Span across all lines of business (F&B, Duty Paid and Duty Free).
Essential Functions:
- Implements processes and procedures to track company defined financial metrics throughout their area of responsibility; ensures that managers focus on maximizing sales, optimizing cost & labor controls
- Provides input into development projects by accurately evaluating financial risks and returns of potentially new business opportunities
- Partners with branch management to improve performance of every store through daily/weekly/monthly/quarterly reviews including hours of operations, variance analysis of key KPI's including (TPLH, SPLH, Cost, Labor, etc.)
- Evaluates accounting processes for designated locations and partners with operations management to provide accurate analysis to support store level sales growth and expense reductions/improvements; makes appropriate recommendations and guarantees that appropriate solutions are implemented
- Maintains the operations control environment by ensuring compliance with all company standards and policies
- Trains management, supports programs, and leads analysis, for inventory management and cost of sales optimization and labor workforce management optimization; provides training to branch management on key performance indicators in order to strengthen financial and business acumen
- Actively reviews and participates in joint venture quarterly meetings; analyzes indirect spend to help and ensure savings are being achieved at all levels including vendor analysis, cross utilization of resources between F&B and Duty Paid, etc.
- Ensures the financial integrity of the operations income statement and balance sheet through weekly/monthly/quarterly close processes, and appropriate cash management reviews and trainings are completed
- Drives and partners with branch management with price sweeps, menu/product optimization, and zone, capture, and market share analysis
- Oversees maintenance of internal accounting records; prepares timely area management reports
Reporting Relationship:The Operations Performance Controller reports to the Senior Director/Director of Operations Performance designated to their assigned airports/region
Minimum Qualifications, Knowledge, Skills, and Work Environment:
- Education and Experience: The combination of education and professional experience must exceed 6 years:
- In a leadership role: 2 years of experience supervising a team of professionals engaged in executing accounting/financial analysis programs, preferably in a medium to high volume environment is preferred
- In a technical role: Requires 6-8 years of experience engaged in developing and delivering reconciliation of ledger accounts and financial modeling programs in
- A bachelor's degree in a program related to the functional area can count for 2 of the 6-year requirement
- An MBA or a master's level degree in a program related to the functional area can count for an additional 2 years of 6-year requirement
- In the industry: 3-5 years of Hospitality, F&B and/or Retail experience
- Specialized Training:
- Training that leads to an advanced working knowledge of Microsoft Excel, including financial modeling skills
- Knowledge of relevant state and federal regulations and statutes
- Specialized Skillset/Competencies/Traits:
- Very strong financial acumen; has the ability to understand and teach variance analysis
- Ability to build strong relationships and function well in a heavily matrixed organizational environment, as well as develop strong relationships with external partners including joint ventures, sub-tenants, landlords and vendors
- Prior experience in reading and interpreting contractual agreements a plus
- Requires strong organizational skills; has the ability to work independently while managing multiple tasks
- Business acumen and also has the mindset required to understand the long-term implications of financial planning and to advance the organization's goals
- Demonstrated history of understanding the needs of the business, stakeholders, the employee population and individual circumstances
- Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals
- Location/Travel:
- This position requires regular attendance at their designated airport: Seattle-Tacoma International Airport
- Requires up to 25% travel to locations in region
