Company Overview: Empowering Health, Enriching Lives: True Care's Enduring Mission

At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives.

Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness.

We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare

Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time.

At True Care, we don't just offer home healthcare - we offer hope, healing, and a brighter tomorrow.

Position Title: Operations Manager

Reports To: VP of Home Care Operations

Job Summary: The Operations Manager will assist in leading and overseeing various operational aspects of True Care, ensuring high-quality service delivery, compliance with all relevant regulations, and efficient administrative processes. This role requires a strong leader with a deep understanding of home care operations, DOH compliance, and a passion for providing exceptional patient care

Responsibilities:

Operations Management:

• Assist in the daily oversight of scheduling, staffing, and overall workflow to optimize service delivery and meet client needs.
• Oversee scheduling and operational needs on weekends as needed.
• Manage and resolve general and contract-related complaints and grievances and provide follow-ups.
• Handle oversight of caregiver reference follow-ups for additional hours and caregiver evaluations and general
• caregiver needs pertaining to coordination.
• Manage Waiver Coordinator and collaborate with the clinical team to ensure that the needs of the waiver cases are
• being met.

Leadership and Staff Management:

• Provide leadership and support to a diverse team of office and field staff.
• Assist in managing the full employment cycle for staff, including recruitment, hiring, training, and performance management
• Foster a positive and compliant workplace culture that prioritizes patient care and employee satisfaction.
• Support daily personnel needs including interviews, hiring, terminations, appraisals, post-hire assessments, and training.

Quality Improvement:

• Collaborate with clinical teams to ensure high-quality patient care.
• Manage all patient quality wellness calls and follow-ups (excluding admissions) through oversight of the Patient Care Supervisor.
• Participate in the investigation and resolution of patient, family, and physician concerns.
• Conduct Live-In quality wellness calls, Stop Form audits, random attendance audits, and HHAeXchange note audits.
• Monitor key performance benchmarks and identify opportunities for improvement.

Qualifications & Experience:

• Minimum of 5 years of experience in home care administration, with a focus on operations and compliance in New York State.
• At least 2 years of experience in a supervisory or management role within a Licensed Home Care Services Agency (LHCSA).

Education: Bachelor's degree in Healthcare Administration or a related field preferred, but not required.

Skills:

• Strong knowledge of New York State home care regulations, including DOH compliance and auditing.
• Excellent leadership, communication (verbal and written), and interpersonal skills.
• Proven ability to manage multiple locations and ensure operational efficiency.
• Analytical and problem-solving abilities, with a focus on continuous improvement.
• Proficiency in relevant software applications, such as HHAeXchange.

Preferred qualifications:

• Bilingual in Spanish.
• Experience in strategic planning and organizational development.
• Knowledge of the local community resources and social determinants of health in NY State and Westchester.

Benefits:

• Competitive salary, $85,000 -$90,000
• Health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) with company match.
• Opportunity for advancement and professional development.