Demonstrated leadership and team management abilities.
Strong commitment to enhancing customer experiences and client satisfaction.
Experience with budgeting and P&L review is preferred.
Quick problem-solving skills under pressure.
Proficient in Microsoft Office Suite and adaptable to new software systems.
Valid state-issued driver's license with acceptable driving record.
Responsibilities
Ensure client needs are met by addressing requests and concerns promptly.
Recruit, train, and manage a diverse team focused on exceptional service.
Oversee compliance with parking, security, and cash control protocols.
Boost profitability through strategic marketing and rigorous budget management.
Assess and fulfill procurement and vendor service requirements.
Handle general accounting tasks, including payroll and accounts payable.
Maintain cleanliness and safety standards of the facility.
Review and manage damage claims whilst promoting operational safety.
Benefits
Opportunity for professional development and training.
Supportive and diverse work environment.
Focus on fostering team collaboration and success.
Engagement in community-driven service initiatives.
Full Job Description
Responsibilities
What you'll do
Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
Hire, develop, train, and supervise a diverse team of Promise-driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
Ensure that proper parking, security, and cash control procedures are followed.
Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
Identify all procurement and vendor service needs of the location.
Perform general accounting duties such as accounts payable, payroll, and petty cash.
Monitor facility maintenance for cleanliness standards.
Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
Implement all policies and procedures to ensure compliance with all OSHA laws.
Qualifications
What you need
Demonstrates ability to lead, manage and motivate a diverse group of team members.
Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems.
Prior experience developing budgets and P&L (Profit and Loss) review a plus.
Ability to react and problem-solve quickly.
Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.
License Requirement: Must possess a valid state-issued driver's license with a current address and acceptable driving record.
