The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Professional 307 Pay Range: $68,300.00 - $102,500.00 Job Description The School of Technology: Cybersecurity, IT Programs, Cloud & Network Engineering Academic Operations Manager oversees and leads established operational functions across multiple business units. Partners with cross-functional leaders and stakeholders to identify and prioritize critical initiatives to improve functional and department processes and standards and create operational efficiencies. Drives cross-functional initiatives and projects from initiation through completion including planning, budgeting, organizing, leading project teams, communicating and training. Sets standards based on best practices and analyzes process and outcomes to ensure alignment with WGU and the department objectives to enrich learner and employee experiences. Essential Functions and Responsibilities: - Partners with initiative leaders (business partners, project managers, business owners, etc.) in the delivery of operational services, programs, and initiatives. - In partnership with leadership, define short- and long-term process improvement strategies that are scalable and drive continuous improvement. - Analyze current business operations, processes and systems and identify opportunities for improvement. - Establish key operational metrics, analyze data, and apply to influence improvement initiatives. - Develop and establish functional and department standards and policies in partnership with leaders and stakeholders. - Identify and implement effective solutions that improve operations and align with functional and department objectives. - Lead cross-functional teams to operationalize standards and business models that effectively and seamlessly interrelate with business operations across the department. - Determine the best utilization of available resources and establish partnerships and efficiencies with functional operations across the department. - Develop and lead communication and training plans for leaders and stakeholders impacted by process changes and business operation improvements. - Research and investigate new trends and technologies to meet current and future operational needs. - Establish audits and reports to ensure data accuracy and integrity. - Performs other related duties as assigned. Knowledge, Skill and Abilities: - Ability to plan, organize, coordinate, and lead projects and innovative in alignment with strategic goals and initiatives - Strong analytical, problem-solving, and decision-making skills - Effective communications skills both verbally and written - Strong organization skills with a high attention to detail - Ability to build consensus and motivate others - Ability to create and track data related to project impact - Demonstrated ability to support, coach and provide feedback to others. - Effective listening skills and ability to adapt well and willingly in an environment of change. - Ability to analyze business operations, processes, systems and identify process improvement opportunities. - Broad management knowledge to lead a team. Generally, has advanced level knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the University - Competencies: - Organizational Impact: - Works to achieveoperational targetswithin job areas impactingdepartment, function, oroffice results. - Work is performedindependently onmoderately complexprojects and assignmentswith some guidancerequired for directionand complex tasks. Setsobjectives for oneself to meet the goalsof projects orassignments. - Problem Solving & Decision Making: - Responsible foremploying adjustmentsor recommendedenhancements tosystems and processes tosolve problems orimprove the job areaeffectiveness while leveraginga systems-thinkingapproach. - Problems faced mayrequire an understanding ofa broader set of issuesand job areas. Communication & Influence: - Collaborates with contacts typically within the job area to obtain or provide information requiring some explanation or interpretation. - Leadership & Talent Management - May provide guidanceand assistance to entry-level professionalsand or supportemployees. - Demonstrates the WGUleadership principles inall aspects of service tostudents, employees, andpartners of WGU. Job Qualifications: Minimum Qualifications: - Bachelors degree in a related field of study - Two (2) years of related work experience, which includes experience with Project Management and Change Management Preferred Qualifications: - PMP or CMP Certification - Change Practitioner Certification - Six Sigma Certification - Masters degree in a related field of study Physical Requirements: - Prolonged periods sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times. This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements. #LI-HS1 #AA Position & Application Details Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday. Additional Information Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. Its not all-inclusive.