Position DescriptionThe
Operations Manager is responsible for overseeing and optimizing the day-to-day operations of a branch. This role focuses on the logistical and operational aspects of branch management, ensuring smooth coordination of personnel, equipment, and materials for job sites. The Operations Manager works closely with dispatch teams to ensure that employees and equipment are deployed on time, trucks are properly loaded, and job site operations begin on schedule. This role also emphasizes maintaining operational efficiency and improving employee productivity all while ensuring a safe working environment and proper training for all branch field employees.
This is an onsite position; remote work is not available for this role. This is a full time position, with a competitive salary and comprehensive benefits.
Duties and Responsibilities:- Coordinate and manage the dispatch of employees, equipment, and materials to job sites.
- Ensure that trucks are loaded with the necessary tools, materials, and equipment for each job.
- Monitor daily job assignments and work schedules to ensure employees arrive at job sites on time and jobs are completed efficiently.
- Communicate with Account Managers and Superintendents to track job progress and adjust operations as needed.
- Oversee the return of equipment, ensure proper inventory [management, and verify job completion reports.
- Manage the scheduling of employees and equipment to ensure optimal utilization of resources.
- Work closely with the Branch Manager to forecast equipment needs and coordinate repairs or maintenance.
- Ensure compliance with all safety regulations and procedures, including equipment handling and transport.
- Supervise, train, and mentor operations staff, including drivers, dispatchers, and laborers.
- Utilize servant leadership principles to foster a positive work environment that emphasizes teamwork, accountability, and personal growth.
- Conduct regular performance evaluations and provide feedback to encourage employee development.
- Assist with workforce planning, including recruitment and scheduling of staff based on operational needs.
- Serve as the operational point of contact for customers, addressing any scheduling or on-site concerns promptly and effectively.
- Ensure that jobs are completed according to customer expectations, maintaining a focus on safety, quality and timeliness.
- Work with the Branch Manager to identify areas for operational improvements to enhance customer satisfaction
- Assist with managing the operational budget, ensuring that resources are used efficiently.
- Monitor operational costs, including labor, fuel, and equipment maintenance, to ensure they stay within budgetary guidelines.
- Collaborate with the Branch Manager on identifying opportunities for cost savings and efficiency improvements, optimizing project financial performance while maintaining quality and client satisfaction.
- Enforce company policies and ensure compliance with all relevant regulations, including OSHA standards.
- Conduct regular safety inspections and ensure all team members are trained on and adhere to safety protocols.
- Investigate and address any operational or safety incidents, implementing corrective actions where necessary.
- Other duties as assigned.
Essential Core Competencies:- Operational Efficiency: Demonstrated ability to manage day-to-day operations and optimize resource usage.
- Leadership: Proven ability to lead and develop teams with a focus on servant leadership.
- Customer Focus: Commitment to providing excellent service and resolving issues to meet customer needs.
- Time Management: Skilled at managing multiple tasks and schedules, ensuring timely execution of all operational activities.
- Attention to Detail: Ensures accuracy in scheduling, dispatch, and equipment management.
- Safety Conscious: Proactively enforces safety standards and promotes a safety-first culture.
- Resourcefulness: Securing and deploying resources effectively and efficiently.
- Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Position RequirementsQualifications: Need to Have and Nice to Have: - Associate's degree in business or logistics preferred, or equivalent work experience required.
- Bachelor's degree in relevant field highly desired.
- OSHA 30 hour training certificate obtained within past 4 years.
- Minimum 3-5+ years of experience in an operations management role within the construction field or related industry required. Field experience considered.
- Experience developing a high-performance team through supervision, training, coaching, and mentoring.
- Experience establishing, developing and delivering a comprehensive training program based on project needs and statutory or local regulations.
- Knowledge of computers and the following software desired: MS office (Word, Excel, Outlook, etc.) and Viewpoint Vista/Keystyle.
- Familiarity with transportation and logistics coordination.
- Strong organizational and time management skills.
- Excellent leadership and team-building abilities.
- Effective verbal and written communication skills.
- Problem-solving and critical thinking skills.
- Familiarity with fleet management and scheduling tools.
- Strong focus on safety and compliance.
- Display a professional and courteous attitude to co workers, supervisors and the general public at all times
- Versatility, flexibility, and a willingness to work within constantly changing priorities and sometimes conflicting deadlines.
- Reliable and punctual attendance.
- Selected candidates for all positions must submit to and successfully pass post offer pre-employment drug/alcohol screen, background check and motor vehicle records check.
Physical Requirements:- Ability to lift up to 50 pounds at times.
- Prolonged periods of standing, walking, or sitting.
- Must be able to navigate job sites, including rough or uneven terrain.
- May require occasional travel to job sites or other locations.
